BSOD when system start from hibernate (C2)

By yassin
Jun 7, 2009
  1. Hi everyone
    I got the BSOD when my system start form hibernate mode.
    Here is the details:
    BCCode: c2
    BCP1: 00000007
    BCP2: 0000113D
    BCP3: 085E0003
    BCP4: 8A32E2A8

    Attached recent mimidumps

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Do you get BSODs at any other time? Has your system displayed any slowdowns, etc., that you have noticed? As i read your minidumps 3 of the 5 gave an extremely long list of Windows drivers that could not be loaded. I have been thinking possible infection.

    But one out of your five cited a driver not part of Windows: HssDrv.sys

    After googling I came across this link that I believe is relavent to your issue but only if you have Hotspot Shield installed:

    One thing is for certain, all your error codes point to a corrupted driver and/or software.
  3. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    you also give no indication of your computer make/model or what version of windows you are running.

    have you run windows update and applied all critical AND hardware updates?
  4. yassin

    yassin TS Rookie Topic Starter

    Thanks for the reply:
    The blue screen always come when system start from hibernate state. No slow down is noticed.
    Yes,Hotsopt shield is installed - I removed it now.
    The computer is HP Pavilion dv6700 with Windows Vista with following details:
    Windows NT Version 6.0 Build: 6000
    Product (0x3): Windows Vista (TM) Home Premium
    Edition: HomePremium
    BuildString: 6000.16830.x86fre.vista_gdr.090302-1506
    Flavor: Multiprocessor Free
    Architecture: X86
    LCID: 1033
    All Windows updates with hardward drivers in addition to HP updates are applied.

  5. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    By removing Hot Shield, did it resolve your hibernation issues?
  6. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    1. What version BIOS are you running? Have you checked the HP support site to see any later BIOS offer addressing power issues?

    2. Check the HP support site as well for anything they specific to your model

    3. Also, just fyi, there seem to be soooo many different power options/problems with Vista you might find this link helpful as well
  7. yassin

    yassin TS Rookie Topic Starter

    Thanks, I will verify what you mentioned above.
  8. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    And i;m guessing you already know.. but just in case (and fyi)

    at least until you get this problem fixed, you might want to
    > Turn off the hibernation option (so at least you don't hibernate / crash)
    > You can see if sleep mode (vs hibernation) causes same problems or not in the meantime
    >> Sleep mode (vs hibernation) DOES continue to draw some (tho minimal) power so after awhile (you'll need check how long) your battery WILL eventually drain in sleep mode (assuming your system is sleeping while on battery power)
  9. yassin

    yassin TS Rookie Topic Starter

    Hi all:
    After removing Hotspot Shield software, the problem disappered for the last three days. It seems to be the route cause.

    Thanks a lot for you support. You are a great help.

    keep up the good work.

  10. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Good call Route44 :grinthumb
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