BSOD when using "restart"

By Technochicken
May 29, 2010
  1. Here's the problem: My mom just ran into this BSOD issue with her Dell Inspiron 1720 laptop. When you use the "restart" button to reboot, instead of shutting it down and pressing the power button, the computer first goes to a menu saying something along the lines of "Windows failed to start, ... insert the Windows installation disk and run the startup repair" If you choose the option to start windows normally, the computer flashes a blue screen for a fraction of a second, and the repeats this loop. If you shut down the computer completely by holding down the power button, it boots just fine.

    What I've done so far:
    Startup repair- did not work, one of the times it said that it failed.
    System restore- could not be completed

    I managed to capture the BSOD screen with a video camera, as is to quick to read normally. The exact BSOD code is as follows:
    Stop: 0x0000007b (0x80403BA0, 0xC0000034, 0x00000000, 0x00000000)
    From what I have read, this means the boot device could not be found, but does not explain why this only happens when you choose "reboot" from the shutdown menu

    The system specs are:
    1.46 Ghz Pentium Dual Core
    1 Gb Ram
    Windows Vista Home Premium 32 bit
    120 Gb HDD

    Thanks for any help,

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