BSOD while afk  BCCode:3b

  1. First time posting so bear with me.



    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF88004952817
    BCP3: FFFFF8800759E900
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\011111-14336-01.dmp
    C:\Users\Terry\AppData\Local\Temp\WER-25771-0.sysdata.xml
  2. AnxietyMachine

    AnxietyMachine Newcomer, in training Topic Starter

    Any help or suggestions would be great. Thanks
  3. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Is this your first and only BSOD? What were you doing when this occurred?
  4. AnxietyMachine

    AnxietyMachine Newcomer, in training Topic Starter

    It only happens when im afk ive never actually seen it happen its happened about 10 times
  5. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
  6. AnxietyMachine

    AnxietyMachine Newcomer, in training Topic Starter

    Yeah Ive tried to attach them but it says that i dont have permission even though im administrator.
  7. coderdude

    coderdude Newcomer, in training

    I had to disable UAC to view or do anything with my minidumps. What operating system are you using?
  8. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    What coderdude asked: What OS are you using?
  9. AnxietyMachine

    AnxietyMachine Newcomer, in training Topic Starter

    windows 7 64 bit
  10. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

  11. AnxietyMachine

    AnxietyMachine Newcomer, in training Topic Starter

    I disabled the UAC and it let me upload. Here are 5 of the most recent mini dumps. Thanks

    Attached Files:

     
  12. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Your errors are 0x3B and these are often caused by video card drivers. In fact the video card driver atikmdag.sys is cited as the cause of your issues.

    I suggest doing the following...

    1. Download Driver Sweeper free version to your desktop screen and install.

    2. Download the latest diver(s) for your video card but don't install them.

    3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Sweeper but ONLY for the video card drivers. I had someone use it on their chipset drivers! If it doesn't find any video card drivers that is quite okay; just leave all other drivers alone.

    4. Reboot and install new video card drivers.


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