Hello sorry if this is the wrong place for this. I have a problem with the computer at my place of employment. I have been trying all day to get it going with no luck, I came across the link you suggested above earlier today, somehow with no luck. First of all we have a very rude unhelpful " I.T." guy which is on the other side of the state and 3 times since i've been there we have had to send the computer Via UPS to him only to wait two three weeks to get it back, last time he says " sounds like we have a car guy trying to be an IT guy" I wanted to choke him I'm not trying to be anything just trying to make the day go by smoothly I said... so today when I called him he said we would have to send it to him i and that is exactly what im trying to avoid we are an automotive retail store and need this computer to conduct daily sales when its down we have to call one of the other stores to get prices then hand write all the tickets which is awful, also no computer no credit cards can be run. We have 2 other stores all on the same network running microsoft 2000 professinal : ( the other stores are operating as usual. Anyway sorry for all that as well. I keep getting BSOD win32k.sys beginning physical memory dump then it counts to 100 then reboots then right back to the same thing beginning physical memory dump over and over again.... so how can you stop this so you can try some of the things they are suggesting to try. This all started when my boss said he went into add/remove hardware and then he said Some kind of wizard popped up then he clicked next but he dont know what the wizard was going to help him with then it went to BSOD. Sorry again it has been a rough day. Thanks John