BSOD Windows 7 64-bit

By ermandfa
Feb 23, 2011
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  1. Just got 2 bsod when navigating windows normally. Here is the dmp file. Any help is appreciated.

    The file was over the 200kb limit so I had to upload it elsewhere.
  2. Jonathan King

    Jonathan King TS Rookie Posts: 128


    Quite honestly, the dump didn't point to anything concrete, so this is guesswork.

    Start by installing this updated Realtek network driver:
    Rt64win7.sys     Thu Feb 26 04:04:13 2009 (49A65B0D)
    I am loosely linking that with the crash on Firefox.exe.

    SPTD is known to cause problems in Windows 7 and Vista; uninstall Daemon Tools, and then remove SPTD with this tool:
    sptd.sys         Sun Jul 26 16:13:14 2009 (4A6CB8DA)
    Install service pack 1:

    If after completing the above, you still get BSODs, run driver verifier:

    If you get more BSODs, please provide us with a jcgriff2 report. The instructions for creating such are here:

    ...Summary of the dumps:
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Wed Feb 23 16:15:27.783 2011 (UTC - 5:00)
    System Uptime: 0 days 0:02:39.422
    Probably caused by : win32k.sys ( win32k!FreeObject+58 )
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID:  X64_0xA_win32k!FreeObject+58
    SystemProductName = EP43-DS3L

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