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BSOD Windows 7 64-bit

By ermandfa
Feb 23, 2011
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  1. Just got 2 bsod when navigating windows normally. Here is the dmp file. Any help is appreciated.

    The file was over the 200kb limit so I had to upload it elsewhere.

    http://www.megaupload.com/?d=47LWID9A
     
  2. Jonathan King

    Jonathan King TS Rookie Posts: 133

    Hello,

    Quite honestly, the dump didn't point to anything concrete, so this is guesswork.

    Start by installing this updated Realtek network driver: http://218.210.127.131/downloads/do...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false
    Code:
    Rt64win7.sys     Thu Feb 26 04:04:13 2009 (49A65B0D)
    I am loosely linking that with the crash on Firefox.exe.

    SPTD is known to cause problems in Windows 7 and Vista; uninstall Daemon Tools, and then remove SPTD with this tool: http://www.duplexsecure.com/download/SPTDinst-v174-x64.exe
    Code:
    sptd.sys         Sun Jul 26 16:13:14 2009 (4A6CB8DA)
    Install service pack 1: http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1

    If after completing the above, you still get BSODs, run driver verifier: http://www.sysnative.com/0x1/Driver_Verifier.htm

    If you get more BSODs, please provide us with a jcgriff2 report. The instructions for creating such are here: http://www.techsupportforum.com/for...-instructions-windows-7-and-vista-452654.html

    ...Summary of the dumps:
    Code:
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Wed Feb 23 16:15:27.783 2011 (UTC - 5:00)
    System Uptime: 0 days 0:02:39.422
    Probably caused by : win32k.sys ( win32k!FreeObject+58 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID:  X64_0xA_win32k!FreeObject+58
    SystemProductName = EP43-DS3L
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
      
    
     


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