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BSOD windows 7 dmp and xls file included

By hmoob
Feb 25, 2010
  1. please help me figure out what's causing my bsod. i want to learn how to trouble this, help teach a guy how to fish.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 7f
    BCP1: 0000000000000008
    BCP2: 0000000080050033
    BCP3: 00000000000006F8
    BCP4: FFFFF80003083798
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1
     

    Attached Files:

  2. hmoob

    hmoob TS Rookie Topic Starter

    i've added additional dmp files
     
  3. Archean

    Archean TechSpot Paladin Posts: 6,060   +76

    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT, is indication of an exception occurring during a call to the handler for a prior exception. Usually, the exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault.

    There are two more common causes of a double fault:

    1. A kernel stack overflow.
    2. A hardware problem.

    Now, can you please give more details with regard to when these BSODs happen. Any specific activity or software etc.?

    Edit:
    Additional to the above, after having gone through your minidumps; I need you to run Windows Driver Verifier as described here, to see whether it can force a faulty driver to crash helping in identifying the real culprit.

    Steps:
    1) Windows Key + R
    2) Type in verifier and hit enter
    3) Make sure 'Create Standard Setting' is selected and hit next
    4) Click on 'Select all drivers installed on this computer' and hit Finish
    5) Reboot

    There is a possibility that your computer will crash on reboot. If this occurs hit F8 when rebooting just before the windows logo screen and select the safe mode boot option. Follow the same steps above but on step 4 choose 'Select driver names from a list'; hit next; check the box next to any driver where the provider is not Microsoft; hit Finish; reboot.

    This will slow the performance of you computer a little while enabled but will hopefully catch the driver causing corruption. Next time you crash the blue screen will hopefully say something like "DRIVER_VERIFIER_DETECTED_VIOLATION". When this occurs please repost your minidump.
     
  4. hmoob

    hmoob TS Rookie Topic Starter

    It happens randomly, even while at idle. They SEEM to occur more frequently when browsing, I use Firefox. Can't remember of the top of my head but the BSOD started happening around the time I updated Firefox.

    I'll run the verifier and cross reference Firefox install date of vs dmp dates as soon as I can.

    Thanks for the input.
     
  5. hmoob

    hmoob TS Rookie Topic Starter

    I finally got a chance to run the verifier today, and now my computer wont start in normal mode. It crashed on first reboot, so I then followed the instructions to run the verifier in safe mode. Still crashes on reboot. The bsod was a little quick but it said something about a corrupted driver.

    Anyways, attached is the dmp files. Hopefully this will pin point my issue.
     

    Attached Files:

  6. Archean

    Archean TechSpot Paladin Posts: 6,060   +76

    Analysis of both of these dumps tells that vsdatant.sys has caused them.

    This file is part of ZoneAlarm's True Vector Engine. I'll advise you to uninstall all ZoneAlarm softwares from your system. In the olden days ZA was a good firewall solution; but once Vista was launched they fell terribly behind everyone else; probably around the same time i dumped ZA for good and went to use Comodo; it needs slightly more knowledgeable user, but I don't rank it as difficult to do so. I guess you may choose to have a look at comodo (its free as well;)).
     
  7. hmoob

    hmoob TS Rookie Topic Starter

    I uninstalled ZA and so far so good. Looks like that might have done the trick, I'll update if anything changes.
     
  8. Archean

    Archean TechSpot Paladin Posts: 6,060   +76

    I hope it has solved the problem as well; please let me know if I could be any further assistance. Regards
     
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