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BSOD - Windows 7 x64

By louismont
Mar 8, 2012
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  1. Can you please analyze my minidump files?
    I have been getting random BSOD since buying my HP Envy17 several months ago.
    I am also having sleep mode issues which may or may not be related. Also, after each BSOD, my ie cookies disappear.
    My dmp files are attached.

    Thanks for the help!
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    "Can you please analyze my minidump files?"...

    Yes, you have to attach them using "Manage Attachments" after zipping them
     
  3. louismont

    louismont TS Rookie Topic Starter

    followup

    I have uploaded the minidump.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    The zip file is corrupt
     
  5. louismont

    louismont TS Rookie Topic Starter

    Try Zip Again

    I have attached it again. I could only add 1 file because it zipped to over 200k.
     

    Attached Files:

  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    DRIVER_POWER_STATE_FAILURE
    Ntoskrnl.exe


    What are your complete computer specs and what are you doing when the BSOD's happen?
     
  7. louismont

    louismont TS Rookie Topic Starter

    another minidump file

    Here is another minidump in case it is multiple problems.

    The machine is generally idle when it bluescreens.

    Windows 7 Professional x64
    Service Pack 1
    Intel Core 7 - 2670 QM CPU
    2.20 GHz
    8 GB ram

    HP Envy17
     

    Attached Files:

  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Same thing. Do you have any yellow exclamation points in the device manager? Have you applied all the motherboard, sound and video card drivers? Be sure to run Windows Update manually and install all the updates including the optional updates. We will see if this errant driver is finally updated
     
  9. louismont

    louismont TS Rookie Topic Starter

    update

    So... No, there are no exclamation points. I have applied all updates provided by HP and have installed all Microsoft updates.
    The only drivers that need updating are the Microsoft Wifi drivers.
    I only know this by letting the system search for drivers from inside the properties of these devices from the device manager.
    I didn't update them because I get a warning that Windows can't verify the publisher of the drivers so I was afraid to. Should I go ahead with the update for these?
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    "Should I go ahead with the update for these?"...

    Yes absolutely! Use the computer and tell us if it blue screen again
     
  11. louismont

    louismont TS Rookie Topic Starter

    installed drivers

    I have updated the wifi drivers.
    I guess it is now - wait and see.
    I'll keep you posted.
    Thanks so much for the help!
     
  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You're welcome,
    hopefully this will end your troubles :)
     

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