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BSOD, Windows Vista 64 -

By davidj23
Sep 17, 2011
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  1. Hi,

    I hope someone can give me a little help, I got a blue screen yesterday, here are the details:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 2057

    Additional information about the problem:

    BCCode: a
    BCP1: 0000000000000001
    BCP2: 000000000000000C
    BCP3: 0000000000000001
    BCP4: FFFFF8000207E351
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini091711-01.dmp
    C:\AppData\Local\Temp\WER-109185-0.sysdata.xml
    C:\AppData\Local\Temp\WERF890.tmp.version.txt

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    Id appreciate any helps, thanks!
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
     
  3. davidj23

    davidj23 TS Rookie Topic Starter Posts: 59

    Thanks Route44.

    The reason I did not upload the minidump was because everytime I clicked to add it as an attachment I get the following message:

    You don't have permission to open this file
    Contact the file owner or an administrator for permission


    Thing is I am the only person who uses this computer.

    Is there a way around this?
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    What OS are you running?
     
  5. davidj23

    davidj23 TS Rookie Topic Starter Posts: 59

    Windows Vista 64
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

  7. davidj23

    davidj23 TS Rookie Topic Starter Posts: 59

    Thanks, ive attached the file.
     

    Attached Files:

  8. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your dump simply said hardware. Are you continuing to receive BSODs/issues and if so when, i.e. they are random or when you are doing something specific?
     
  9. davidj23

    davidj23 TS Rookie Topic Starter Posts: 59

    It only happend once, and hasn't happend since (touch wood)... but when it happend it was totally random, I dont download stuff and always keep an eye on spyware using scans and stuff.

    What do you think I should do? I have a warranty with HP so I could claim through that as it is clearly a manufacturing fault, I havn't dropped it or anything.

    My PS3 went faulty the other week aswel, Sony offered to replace it for £110, what a joke, only had it for 18 months.
     
  10. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    How long is your warranty good for?
     
  11. davidj23

    davidj23 TS Rookie Topic Starter Posts: 59

    Its an extended warranty... so I pay like £5 per month and that covers me for accidental damage, loss theft and manufacturing faults.

    I actually was thinking of cancelling the warranty but there's no way im doing that now, I paid like £1200 for the laptop, it's a really nice laptop.
     
  12. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Keep an eye on your system and if it Blue Screens again attach the minidump files from those BSODs.

    The reason for the warranty question is that if you are paying for it you might as well get your money's worth. But let's see if it Blue Screens again.
     

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