Hi, I'm so glad I found you. I hope you can help. I have similar problems as other posts with the BSOD and the Windows Service Pack Virus but I cannot do anything at all. I got a Trojan virus about a month ago and recently got the Service Pack virus. My college IT got rid of the Trojan one and I think I managed to get rid of the SP one. I did a system restore at the end and thought it was ok. I saw it boot up. Next day I went to turn it on and ended up with the BSOD. I get the Page Fault in Nonpaged Area fault with advice to disable new hardware etc. But I cannot even turn my computer off or do anything. It is getting overheated at times. I'm tempted to let the battery run out but then I REALLY won't be able to do a fix. What does a novice do? I have a Compaq laptop with Windows Vista Business, updated McCaffee as well as Malware and I think Spybot too. I only have my phone to communicate when I'm not at work so my replies may be delayed if it's something I cannot send on my phone. In fact, if I can send you a picture of my BSOD it would be faster than my writing it all down. Thank you in advance!