TechSpot

BSOD

By Zack Thomas
May 27, 2013
Post New Reply
  1. Ive gotten the BSOD a multiple times now, so I factory reset my laptop, but it continues to do it. please help, I am fairly sure ive posted the dump files correctly..
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Okay Zack, good job on the minidumps and this post. You have done a factory reset but you still get "DRIVER_POWER_STATE_FAILURE" BSOD's now. Since this is a laptop, I think the laptop may be over heating or the hard drive is failing. It is hard to tell which is right at this point
     
  3. Zack Thomas

    Zack Thomas TS Rookie Topic Starter Posts: 17

    Well if it makes any difference, the laptop isn't even a year old yet, but I rarely unplug my laptop from the wall, I have it plugged in basically all the time, and a rarely turn my laptop off, I just put it into sleep mode. also there has been a few occasions where my power cord box gets very hot, but the laptop doesn't even get warm really. my laptop hasn't ever gotten hot, its barely even gotten warm before, and I have a cooling tray but I haven't used it much
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Okay, test the hard drive by going to Computer and right-click on the C drive. Select Properties, Tools, check now. Put a check mark in both boxes to set a disk check on the next start up, Yes you have to turn off the laptop and turn it back on... We'll do the memory next... Much of a laptop's electronics is still active even in Sleep Mode. Windows "likes" to be shut down once in a while
     
  5. Zack Thomas

    Zack Thomas TS Rookie Topic Starter Posts: 17

    Alright thank you for helping, ill do that test now!
     
  6. Zack Thomas

    Zack Thomas TS Rookie Topic Starter Posts: 17

    There is no boxes to be checked, just error checking with a button saying check, and defragmentation stuff
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    What version of Windows are you running?
     
  8. Zack Thomas

    Zack Thomas TS Rookie Topic Starter Posts: 17

    Windows 8 on an hp pavilion I think
     
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Is there a Check Now tab that opens a check disk box with 2 options?
     
  10. Zack Thomas

    Zack Thomas TS Rookie Topic Starter Posts: 17

    For error checking there is a "check" button it has one option called "scan drive"
     
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Okay select that...
     
  12. Zack Thomas

    Zack Thomas TS Rookie Topic Starter Posts: 17

    I finished the scan and got this."windows successfully scanned the drive. no errors were found"
     
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Okay, run the computer and let us know if the BSOD's still happen
     
  14. Zack Thomas

    Zack Thomas TS Rookie Topic Starter Posts: 17

    I just turned off my computer, after watching youtube videos, and when I turned it back on, it showed me the msg from the BSOD again already, heres the file im fairly sure.
     

    Attached Files:

  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Same DRIVER_POWER_STATE_FAILURE

    Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
    At the command prompt, type the following command, and then press ENTER:
    sfc /scannow

    The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
     
  16. Zack Thomas

    Zack Thomas TS Rookie Topic Starter Posts: 17

    My start menu doesn't have accessories on it?
     
  17. Zack Thomas

    Zack Thomas TS Rookie Topic Starter Posts: 17

    I just turned my computer on after having it off for awhile, and I got the BSOD message again, I am pretty sure I get it every time I restart or turn off m computer. Because most times I get it , its when I turn it back on, I never actually experience the crash itself, I just see the message afterwards. I think I've only actually witnessed it crash once, and that was before the factory reset
     
  18. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Start, All Programs, Accessories, Command Prompt... No? Windows 7 or Windows 8?
     
  19. Zack Thomas

    Zack Thomas TS Rookie Topic Starter Posts: 17

    Windows 8, I technically don't have all programs, just an all apps if I right click whilst in start menu
     
  20. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Well, I don't know what else to tell you...
     
  21. Zack Thomas

    Zack Thomas TS Rookie Topic Starter Posts: 17

    Hey I know it's been a little while, but I have found the command prompt you were previously taking about. I did the scan. anything else I could do?
     
  22. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Run a computer restore to return the laptop to a state like it was when you first took it out of the box, or take it in to have it looked at under warranty
     

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...