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Can no longer connect to the Internet

By JBEEZY
Jun 7, 2011
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  1. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    A Repair install will only replace the operating system, leaving all your software intact (and also any Malware).

    If you want to protect your files then back them up to another drive.

    Personally I would go to the Malware forum and have an expert take a look or back up all your files and do a full format of the drive and reinstall the OS. It's your call.
     
  2. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Jbeezy, I've just seen your new thread in the Malware forum and you have not posted the logs they ask for in the sticky at the top of the forum. They are very busy and therefore centre there attention on the people that follow the rules so you may get overlooked. Go back and read the intro 7 step guide and post the logs. Be sure to add the logs to your first post or it will appear that someone is dealing with your problem and your thread will disappear from the unanswered posts list.
     
  3. quruneowla

    quruneowla TS Rookie

  4. JBEEZY

    JBEEZY TS Rookie Topic Starter Posts: 79

    I tried the link to Advanced System Restore,ran it and still no luck with connecting. I'm sensing that Avast removed some important file or something which is not allowing internet access,even all the Winsockfix and other fixes aren't doing anything. Is there something I am missing setting wise?
     
  5. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    As you are now receiving help from a Malware expert Broni, who is very well informed, do not make any alterations, run any scans or try any other operations unless directed by Broni, as this could make Broni's job a lot harder and confuse the results of any scans that he requests.

    You should ignore any other advise that may be given in this thread until Broni has finished all the checks on you PC.
     
  6. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    Hi JBEEZY

    I think you're between the rock and a hard place. I just happened to notice your current malware thread with Broni who has tried looking at your problem for malware and suggests you try the Windows OS forum again

    In which case i think you're best to backup all your stuff and then bite the bullet. You could try a Windows repair but you might be best and quickest at this point to just do a full Windows 7 reinstall. I'd suggest you backup with something like EASUS Backup which will give you both a disk image clone as well as full folder/file backup.
     
  7. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    I think I would have to agree, if Broni can't find any Malware to remove it could well be the damage was already done before Avast removed the threat. Something in the registry has probably been damaged and trying to find it will be like looking for a needle in a haystack.

    A clean install of the OS will be the easiest and quickest solution.
     


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