Cannot access IE

By dbrown
Jun 2, 2010
  1. one of our employees laptop IE was not working, the OS is Win XP with SP3, so i went to add/remove Win components and uninstalled IE and IIS and rebooted the laptop. when the reboot was finished i went back into add/remove Win components and checked IE and IIS boxes and attempted to re-install everything seems to work but the IE still was working.

    can someone give me a hand on trying to resolve this issue because this employee needs the IE to work properly in order to do work.
  2. tuant

    tuant TS Enthusiast Posts: 200

    What do you mean by IE not working? Are there any errors? So IE is installed but it can't access the internet?
  3. dbrown

    dbrown TS Rookie Topic Starter Posts: 19

    yes but still no connection
  4. tuant

    tuant TS Enthusiast Posts: 200

    Is the laptop connected to a network either by wireless or ethernet cable? Can you visit websites using a different browser such as Firefox or Chrome?
  5. dbrown

    dbrown TS Rookie Topic Starter Posts: 19

    the laptop is wired in and can visit websites with Firefox
  6. tuant

    tuant TS Enthusiast Posts: 200

    Possible virus infection, hard to say from your description. I would check IE Connection settings under Tools==>Internet Options==>Connection==>LAN settings. Check 'automatically detect settings' and see if that helps. Also is the proxy server box checked?
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