Cannot access IE

[dbrown]

one of our employees laptop IE was not working, the OS is Win XP with SP3, so i went to add/remove Win components and uninstalled IE and IIS and rebooted the laptop. when the reboot was finished i went back into add/remove Win components and checked IE and IIS boxes and attempted to re-install everything seems to work but the IE still was working.

can someone give me a hand on trying to resolve this issue because this employee needs the IE to work properly in order to do work.

 

[tuant]

What do you mean by IE not working? Are there any errors? So IE is installed but it can't access the internet?

 

[dbrown]

yes but still no connection

 

[tuant]

Is the laptop connected to a network either by wireless or ethernet cable? Can you visit websites using a different browser such as Firefox or Chrome?

 

[dbrown]

the laptop is wired in and can visit websites with Firefox

 

[tuant]

Possible virus infection, hard to say from your description. I would check IE Connection settings under Tools==>Internet Options==>Connection==>LAN settings. Check 'automatically detect settings' and see if that helps. Also is the proxy server box checked?