We have been having difficulty with our computer. Our AVG software was not able to update and every time we tried to go the website it said that the connection failed. So our AVG couldn't update and Windows kept turning my firewall off. We cannot access any security website (AVG, Norton, etc) directly or through Google search. We removed AVG hoping to reinstall it, but we can't. So, I came here and I began the 8-step process. I was able to download AntiVir. It said it found several trojans: TR/Crypt:XPACK.Gen and TR/D1dr.Agent.aqfu.Trojan I attempted to download the free firewall from Comando and the other one (can't remember it now), but it said that the connection failed. My Windows firewall in on now, so I figured I would be safe to go to Step 3. I was able to download the cleaner and clean my system. However, now I cannot access the directions or tutorial for Step 4. When I try that it says that the connection failed. Any help would be appreciated.