Cannot connect only to Microsoft sites

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trimi

Posts: 8   +0
Hello guys, I just purchassed a laptop HP Pavilion dv6647cl Entertainment Notebook PC. After the very first thing I did, opening it from the box and setting it up, I tried to connect on the internet. I found that all Microsoft related sites refused to connect, and of course Windows Update too. I am able to connect to Google, Yahoo, and some other sites, but as I said cannot connect to Microsoft.
IE 7 shows 'website found. Loading..... but it never does. I struggled to fix this issue by going to HP support site thinking to update Ethernet drivers and so, but all in vain. I also tried to use a couple of drivers from NVIDIA's site, but it was helpless.
The other thing is that at HP Drivers and Support site my hardware does not match. For this specific model there is provided software for the hardware that is not present in my l-top. For instance bluetooth is not present in my l-top and when I downloaded the Network driver and tried to apply the update, an error message was displayed as no bluetooth device is present on the system which aborted the further installation. I also have different type of Optical Drive,... I tried to contact HP Online Support but it kept showing connecting...... without ever finishing it.
To this writing I am not in the States and also when I set up the l-top for the first time I was out of US (if it does make any difference??). I know that nothing is wrong with my ISP because I can connect another PC and the network works just fine.
I really need help in this matter.

AMD Athlon 64 x2 TK-55
Mother Board manufacturer: QUANTA, MODEL 30CF
CHIPSET: NVIDIA nForce 560 Rev.2
Graphics: NVIDIA GeForce Go 7150M
 
what operating system did you install?
did you also install a firewall program or any other "freeware" utilities for internet security and stuff?
did you try a different browser such as firefox?

please post back
mscrx
 
here's a scripted version you can save and redo anytime
run->cmd
echo ipconfig /flushdns >flushDNS.bat
echo net stop "DNS Client" >>flushDNS.bat
echo net start "DNS Client" >>flushDNS.bat​

now anytime you need it
run->cmd
.\flushDNS.bat​
 
thank you for replying, I have Windows Vista Home Premium originally purchassed with the laptop. I have not installed any extra software. I tried to connect it on my ADSL modem, which is provided by my ISP, and it refused to connect to all Microsoft sites, yahoo from time-to-time, and some other sites. Google works fine. I uninstalled Norton IS just to see if it is causing this. It did not work.
I have tried the commands to flush DNS, as instructed above, but to no avail.
Here is the ipconfig /all info:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : John-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter Connection 1:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Connection 1
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.4.143.115(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 213.163.97.5
213.163.97.10
NetBIOS over Tcpip. . . . . . . . : Disabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-1A-73-BE-5E-B2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-C7-2E-4C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f5f3:6af1:19d:9538%8(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.149.56(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 167779108
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{6E045E3A-772B-4996-B830-CCCCE6A34
85E}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{3C4C231C-BD71-4AC7-A165-502355096
9D3}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>
 
lets start a little more easy. can you just ping microsoft.com from a cmd window?

edit:
ah not sure if that will work....
can you try a different computer or at least a different browser?
 
I also tried with Firefox to end up without positive result, same as using IE 7.
I know that my Internet connection works fine because I have Win XP desktop nearby and I use the same to connect it without problems.
I could ping yahoo.com sucessfully, but not microsoft.
As you can see on the ipconfig /all, there is no physical address for PPP adapter, I don't know if this means anything bad...
 
the ppp adapter is not a physical device and therefor has no physical address. if this guy was your problem you would not be able to connect to anywhere.
if vista is installed by default and no changes have been made it can only be some vista security feature(s). I only have a vista business here but I know that home premium contains a internet content securita software which you can use to keep your children away from certain websites. maybe you should first try to disable all the nice security features inside vista and see what happens. I think you could also start a thread in the windows os section of this forums because it doesn't seem to be a problem with a mobile device but an os configuration problem.
 
I understand bro, I am just not profficient enough in networking..
Let me tell you that I figured it out how to temporarilly fix this issue. A solution I found in another forum where I received instructions to enable 'normal' networking. I was told to start the l-top and wait until it completely boots, then (while being connected to network) I had to go to sleep mode and thereafter wake up the pc. In this way I could get normal internet browsing with any site including Windows. But this is an inconvenient way because I have to do this every time after I start my L-top. I am not sure if this is driver issue or OS Vista defect. As I said before, I have not altered any software in any way, and I have not installed anything yet. No other user is but me on this laptop, as such, no Parental features enabled yet. This is right out of the box.
This is frustrating and I don't know how to fix it yet.
 
ok, I honestly donno what to say now :)
this sounds a little like a power saving mode issue. but it would not explain why you can access all websites except the microsoft ones.
 
hum; why are you using IPv6 on a simple lan network?

Disable IPv6, revert to IPv4, disconnect from the lan and then reconnect.
 
All the settings here are by default. Please tell me how to Disable IPv6, and revert to IPv4. Thanx
 
(Win/XP only) get a command prompt and enter
ipv6 uninstall

next enter ipv6 if and it should report is not installed

reboot
 
Hello mscrx, I entered the commands you showed but they do not execute!! Reply show as unknown commands
 
you must be logged on as an admin

get a command prompt
cd \windows\system32
.\ipv6 uninstall​

note the leading .\
 
the other way to disable ipv6 is

regedit
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters\

add DisabledComponents DWORD 0XFF

reboot

reference info
 
IPV6 is not here anymore but unfortunately I still cannot access Microsoft sites plus much more.. Ito looks like it is not the culprit!.. here is the ipconfig /all

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\John>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : John-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter Connection 1:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Connection 1
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.4.145.108(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 213.163.97.5
213.163.97.10
NetBIOS over Tcpip. . . . . . . . : Disabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-1A-73-BE-5E-xx
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-C7-2E-22
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.149.56(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled
 
trimi said:
IPV6 is not here anymore but unfortunately I still cannot access Microsoft sites plus much more.. Ito looks like it is not the culprit!.. here is the ipconfig /all

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\John>ipconfig /all

Windows IP Configuration
.....

PPP adapter Connection 1:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Connection 1
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.4.145.108(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 213.163.97.5
213.163.97.10
NetBIOS over Tcpip. . . . . . . . : Disabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-C7-2E-22
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.149.56(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled
Click to expand...


the 169.254.x.x says your system did not find the DHCP service from the router

power off the modem and the router
disconnect the system from the router
wait 30 seconds, power on the modem

allow the modem to stablize (about 1 minute)

power on the router and let it stablize

see the prior note: the other way to disable ipv6 is ...

now reconnect the router and the system.
 
I have no router, I only have an ADSL modem connected directly to my Laptop.
here below is the ipconfig /all when I rebooted both the modem and the laptop and showing connected, but non-working connection.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\John>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : John-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter Connection 1:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Connection 1
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.4.145.229(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 213.163.97.5
213.163.97.10
NetBIOS over Tcpip. . . . . . . . : Disabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 0xxxxxxxxxxxxxxx
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 0xxxxxxxxxxxx
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.149.56(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

And here below is the other with true connection only after I first went to sleep mode and then to connect and get working connection.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\John>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : John-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter Connection 1:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Connection 1
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.4.145.251(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 213.163.97.5
213.163.97.10
NetBIOS over Tcpip. . . . . . . . : Disabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00xxxxxxxxxxxxxxxx
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00xxxxxxxxxxxx
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.149.56(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled



I see no difference!!!!!!!!!!
 
ok, no router.

still same issue; didn't find DHCP from the modem.

Use View Network connections->Properties
scroll down to TCP/IP, click property button

enable DHCP for both IP and DNS

click the Alternative config
clear everything

click OK to save

get a command prompt
ipconfig /release
ipconfig /renew

ipconfig /all​
and we should get a non-169.x.x.x address
 
sometimes the provider gives out instructions for manual settings like default dns and gateway. did you get a sheet of data to configure the computer for the internet?
then you may have to configure the tsp/ip settings yourself and not let the nic get autoconfigured.
 
Guys, thank you for replies. I've been very busy at work last two days and had not time to continue with troubleshooting the L-top. Today I will give it a try for all the suggestions you gave me and let you know. Thanks again.
 
Hello Jobeard,
thank you for replying, I tried to do as you instructed me, but I could not
find where to enable DHCP for both IP and DNS.. I don't use static ip.
I did not get any data sheet about Network Configuration from my ISP.
I don't know how the network gets normalized when I go to sleep mode and return
to reconect and browse internet normaly!!..

thank you all for helping
 
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