Hello to the skilled members of techspot This is my first post, so please pardon my mistakes if i accidently made some Ok so I got this really nasty virus in my laptop (trojan I guess), it recently came about 2 days ago. Some of the problems: - I can't end certain processes in task manager - I can't install or uninstall (when the install/uninstall bar moves, it just froze for a loooong time) - I can't seem to do online virus scans. when downloading the active X, the browser suddenly froze, or not responding - Usually, most of the programs (window media player, search, browser, virus updates) also froze or not responding - I can't shut down properly, always got to click the shut down button for 4 seconds. When I tried to shut down the normal way, it just no response, nothing happens and more, i can't quite recall Firstly I've tried everything I can to solve it, checking tons of websites, etc, but still cannot solve it. In finding the solutions, I feel that this site has the best people, so I decided to seek help here Firstly, what I've tried... - Scanned it with my symantec antivirus, found some trojans, deleted it, but the problems persist - Checking the internet, found some relevant topics, but each of those solutions are specific to the problems of the poster. I've tried some of their methods, but still cannot find this virus or delete it - Downloading and trying tons of stuffs. I even have tried your 8-step Viruses/Spyware/Malware Preliminary Removal Instructions; scanning with AVG, CCleaner, Malwarebytes, SuperAntiSpyware, (i can't update java due to the 'not responding' problem). Those softwares found some wares & trojans, deleted them, but the problem persist - I can't uninstall symantec, and many other programs, because it just froze or no response - tried to do online scans, but the browser suddenly froze or not responding So those are pretty much what I did to solve this. I've done the 8-step Viruses/Spyware/Malware Preliminary Removal Instructions (my attachments are just below) and i really really hope you can help me. (Btw, this is my first post, so if I accidently broke some rules of posting, I'm terribly sorry. Do tell what my mistakes are) Thanks in advance!