Cannot install a program because of the error 1335

By zillah
Dec 1, 2008
Topic Status:
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  1. I have a computer for one of my client , I tried to install Microsoft office 2003 and it give me error message 1335……..I though problem with my CD, then I used different CD same error message.
    After spending hours to solve this issue I could not , I tried many all of them did not help me out.

    Then I formatted hard drive and I installed fresh copy of windows XP SP2, every thing going fine.

    Now I tried to install office again same problem , then I tried to use adobe Photoshop CD same error message 1335 , then I tried to install SP3 same error message 1335.

    Now I have been convinced that the problem with the western digital hard disk ( WD800JB) IDE not SATA, I downloaded utility for WD to test (short and extended) the hard disk the result shows me there is no error.

    What could be causing this problem ? Why installation went smoothly while installing programs did not ? if the CD Rom (SATA not IDE) would have causing this problem why not with windows CD ?
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  3. zillah

    zillah Newcomer, in training Topic Starter Posts: 87

    Did not solve the issue
  4. CCT

    CCT Newcomer, in training Posts: 3,556

  5. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I have looked a bit further into this issue
    Here are some possible fixes

    1. Install the version of the Windows Installer on the Office CD-ROM.
    2. Confirm logged on as "Administrator"
    3. Check for alternate installation locations.
    4. Turn off and/or remove anti-virus software.
    5. Test for a damaged CD-ROM or faulty CD-ROM drive

    But there's more :)
    This could be a fault generated from a computer with two CD\DVD Drives
    You could either try the other drive (if you have two) or unplug the other drive.

    I would start with checking the disc for scratches (and clean the disc and the drive)
    Then check the CD\DVD Drive(s) for issues (this may include incorrect jumper setting on the end of the CD\DVD Drive)

    Do you have two CD\DVD Drives ?

    oh, I took a while to respond.
  6. zillah

    zillah Newcomer, in training Topic Starter Posts: 87

    I do not have any antivirus or firewall, and I am experiencing the problem not only with office CD, but with any CD,,,,,do you think would be scratch on all of them on the same time !!! ,,,I am logging as admin.

    And I tried another CD drive still same problem
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Well you need an Antivirus
    And you need to run a full scan with it
    Here's a good free one: Avira

    You may need to run a CheckDisk too

    Also because it's a fresh install, make sure all your drivers are up to date
    And all Windows security updates are done (including SP3)
  8. zillah

    zillah Newcomer, in training Topic Starter Posts: 87

    Yes I do need one , but not at this stage, i have connected the PC to the net yet, as I said I have done fresh installation.

    I have got on a CD, I can not install from a CD becauise of this error 1335
  9. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Your HardDrive and CD\DVD Drives, are they the IDE connected ones? (not Sata)
    If so then confirm both have their own IDE cable, and are jumpered (on back of drive) to CS

    You may need to run Bios setup defaults too (usually by pressing DEL at system startup)

    member CCT has advised that this is generally related to Ram issues
    You are therefore requested again to check the link supplied by CCT
  10. zillah

    zillah Newcomer, in training Topic Starter Posts: 87

    The issue was with RAM, when I replaced it , it worked fine without any problem
  11. CCT

    CCT Newcomer, in training Posts: 3,556

    Thanks for the update.
     
  12. Maksimus1200

    Maksimus1200 Newcomer, in training

    May be your CD has a damaged sectors?
  13. gguerra

    gguerra TechSpot Enthusiast Posts: 559

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