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Cannot Install Anything, Help!

By sharon
Feb 10, 2005
  1. OS WIN XP Home. I start installing a program and about 5% into instillation I get an error message saying there is an error and instillation will abort. Is this an error in XP? If so, is there a fix for it? I've tried to re-run XP and I get an error message. Any help will be appreciated. Thanks!
     
  2. iss

    iss TechSpot Chancellor Posts: 1,994

    you can check to see if you have file corruption that is causing the problem.

    with the XP disk in your optical drive go to start/run in th epop up box type" sfc /scannow " this will run System file checker and it will examine windows protected files for missing files or corruption if any of them are missing or corrupted then it will replace those files with files from your XP disk.
     
  3. tbrunt3

    tbrunt3 TS Rookie Posts: 313

    What program are you installing??
     
  4. sharon

    sharon TS Rookie Topic Starter

    Thanks ISS and tbrunt3. I ran exactly as you said, and the error message I get when installing ANY program is: "cannot access file E:/symsetup.exe." or just setup.exe sometimes. No problem with the disc initializing, so it would seem that the drive is ok, right? I've checked for updates to the drive and it says it is up to date.
     
  5. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    This sounds more like a problem with your CD- or DVD-drive, either being dirty, or improper drivers.
    If this is where you try to install from, go to Control Panel/System/Device Manager.
    Check if there are any yellow or red signs in there.

    Also rightclick My Computer on the desktop, select Manage/System Tools/Event Viewer and check Applications and System for any yellow or red signs.
    Then post back here please.
     
  6. sharon

    sharon TS Rookie Topic Starter

    Thanks realblackstuff -

    None on control/system/device manager

    In application there are lots of both yellow and red.
    In System there are lots of red and 1 of yellow
     
  7. tbrunt3

    tbrunt3 TS Rookie Posts: 313

    Hello sharon
    Welcome could please post all your computer specs ?This helps us help you and provides us with infromation.

    IF you do not know your specs. They can be found in control panel under system also this program here will tell you

    Everest HOme edition which can be found here

    http://www.lavalys.com/products.php?lang=en

    also need to know the program you are having problem with

    It is probbly a bad cd or driver as was said before let us know..
     
  8. sharon

    sharon TS Rookie Topic Starter

    Hi tbrunt3 -

    Dell - Intel Pentium III Processor - 798 MHz, 512 MB of RAM

    MS WINXP Home Edition Version 2002, Service Pack 2
    (I've tried to delete Service Pack 2 and it will not go)

    I've been trying to install all kinds of things to rule out bad disks, among them are Quicken, Norton Internet Security, and I also was trying to reinstall XP. Everything boots up from CDROM and starts to install, then stops.

    Thanks

    I forgot to say that I have a Pioneer DVD-RW DVR-104
     
  9. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    Can you give us the number and short text of those red and yellow errors? One of each will do. We can work it from there probably.
     
  10. Phantasm66

    Phantasm66 TS Rookie Posts: 5,734   +7

    If what she is saying is true, either the software (OS) layer is totally corrupted, or she has a hardware fault.

    Go into the device manager. Hit PRINT SCREEN key, and then paste into some image editor. save as a jpeg and post it here if you can, upload an attachment. let us take a look at it.

    Your machine is in a bad way, though, I can tell that from here.
     
  11. sharon

    sharon TS Rookie Topic Starter

    realblackstuff - Here goes, and thanks for sticking with me on this.
    I am thinking back to when this started - I was upgrading Norton and it said to completely erase my old version, which I did. Then came the problem with all disks.

    Event Viewer - APPLICATION - Yellow

    Event Type: Warning
    Event Source: EvntAgnt
    Event Category: None
    Event ID: 1015
    Date: 2/12/2005
    Time: 5:20:42 AM
    User: N/A
    Computer: GREYDELL
    Description:

    TraceLevel parameter not located in registry; Default trace level used is 32.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    Event Viewer - APPLICATION - Red

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1001
    Date: 2/11/2005
    Time: 7:21:21 AM
    User: N/A
    Computer: GREYDELL
    Description:
    Fault bucket 00527484.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Data:
    0000: 42 75 63 6b 65 74 3a 20 Bucket:
    0008: 30 30 35 32 37 34 38 34 00527484
    0010: 0d 0a ..


    Event Viewer – SYSTEM – Yellow

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1001
    Date: 2/11/2005
    Time: 7:21:21 AM
    User: N/A
    Computer: GREYDELL
    Description:

    Fault bucket 00527484.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 42 75 63 6b 65 74 3a 20 Bucket:
    0008: 30 30 35 32 37 34 38 34 00527484
    0010: 0d 0a ..


    Event Viewer – SYSTEM – Red

    Event Type: Warning
    Event Source: W32Time
    Event Category: None
    Event ID: 36
    Date: 2/11/2005
    Time: 9:36:59 PM
    User: N/A
    Computer: GREYDELL
    Description:

    The time service has not been able to synchronize the system time for 49152 seconds because none of the time providers has been able to provide a usable time stamp. The system clock is unsynchronized.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    phatasm66

    Anything in particular from Device Manager?
     
  12. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    MS is of no help (as usual).
    From what I have been able to collect from the web, it might be a file: tsuserex.dll that could be corrupted.
    To find out, boot into safe mode, click Start/Run and type sfc /scannow and press OK. Keep you XP-CD handy, if the program requires files from it.
    Uninstalling Norton is one of the worst possible tasks that anyone has to do.
    Check on Symantec's website for UNinstall instructions for your exact norton-package.
    The standard uninstall no doubt laft any amount of debris behind.
     
  13. sharon

    sharon TS Rookie Topic Starter

    I'm still at it

    I still cannot install from CD. I've pretty much ruled out problems with the CD/DVD RW, as it will start installing a few steps then it stops with this message now:

    SearchAndRecover.exe has encountered an error and needs to close.

    Too bad it can't just continue and tell us what the error is.

    I tried looking up the file suggested - tuuserex.dll - with no luck.

    Any more suggestions will be greatly appreciated. Thanks
     
  14. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    That program may be the culprit: SearchAndRecover.exe
    The current version is 2.5 from January 2005.
    Can you start with that program NOT running? Then try an install?
    Or have you tried installing anything in Safe Mode?
     
  15. sharon

    sharon TS Rookie Topic Starter

    Thanks - how do I disable SearchandRecover?

    I'll try and install in Safe Mode and get back to you.
     
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