TechSpot

Cannot Install/Uninstall any Programs

By whirlpool1
Aug 30, 2005
  1. :) Hi,

    My PC is having a bit of a mare at the moment. I haver just bought Battlefield 2 and I cant install it. It gets to the copying files part and the progress meter does nothing, there is no HDD activity at all.

    In fact I cant actually uninstall anything either. I have tried from the start menu, and gone into the program folder to uninstall (it gets through a couple of dialog boxes and then the progress bar does nothing). I have also tried through add/remove programs with the same effect. This is the same for nearly every program that I want to get rid of (to create some additional free space until I can get a new, bigger HDD)

    I am running XP Pro SP2, and only seem to have been having the issues since installing Norton IS2005 and Norton Password Manager 2004.

    My CDRW and DVD seem to be working fine.

    Can anyone please help, as I am about to throw my machine out of the window :)

    Many thanks,
    Glynn
     
  2. whirlpool1

    whirlpool1 TS Rookie Topic Starter

    Also...

    It takes ages and ages to get the System Properties box up (ie; right click on My Computer).

    Arrrgghhh,
    Glynn
     
  3. IronDuke

    IronDuke TS Rookie Posts: 1,267

    Download AVG Free and the latest definitions.

    Disconnect from the Net. Uninstall Norton and install AVG Free and update.

    Hopefully all will be fine.
     
  4. whirlpool1

    whirlpool1 TS Rookie Topic Starter

    I tried that...

    Two problems with that:

    1) I cant uninstall Norton,
    2) I cant install AVG Free.

    I did run an online scan with Panda Software. It found three viruses and loads of spyware. The text of which is attached for info.

    Does this mean anything to anyone?

    Best regards, Glynn


    Virus:Trj/DeleteHD.B Disinfected Operating system
    Adware:adware/p2pnetworking No disinfected C:\DOCUMENTS AND SETTINGS\GLYNN SEAL\LOCAL SETTINGS\TEMP\p2psetup.exe
    Adware:adware/gator No disinfected C:\DOCUMENTS AND SETTINGS\GLYNN SEAL\LOCAL SETTINGS\TEMP\bundle.inf
    Adware:adware/instafinder No disinfected C:\PROGRAM FILES\INSTAFINK
    Adware:adware/need2find No disinfected C:\PROGRAM FILES\Need2Find
    Adware:adware/myway No disinfected C:\PROGRAM FILES\MySearch
    Spyware:spyware/altnet No disinfected C:\WINDOWS\TEMP\Altnet
    Spyware:spyware/cydoor No disinfected C:\WINDOWS\cdmxtras
    Spyware:spyware/rxtoolbar No disinfected Windows Registry
    Spyware:Spyware/Altnet No disinfected C:\WINDOWS\Temp\Altnet\Setup.exe
    Spyware:Spyware/Altnet No disinfected C:\WINDOWS\Temp\Altnet\dmfiles.cab
    Spyware:Spyware/Altnet No disinfected C:\WINDOWS\Temp\Altnet\dmfiles.cab[AltnetUninstall.exe]
    Spyware:Spyware/Altnet No disinfected C:\WINDOWS\Temp\Altnet\dmfiles.cab[asmend.exe]
    Spyware:Spyware/Altnet No disinfected C:\WINDOWS\Temp\Altnet\pmfiles.cab
    Spyware:Spyware/Altnet No disinfected C:\WINDOWS\Temp\Altnet\pmfiles.cab[sysdetect.dll]
    Spyware:Spyware/Altnet No disinfected C:\Documents and Settings\Glynn Seal\Local Settings\Temp\__unin__.exe
    Adware:Adware/P2PNetworking No disinfected C:\Documents and Settings\Glynn Seal\Local Settings\Temp\p2psetup.exe
    Virus:Trj/DeleteHD.B Disinfected C:\Documents and Settings\Glynn Seal\Local Settings\Temp\107.tmp
    Adware:Adware/WUpd No disinfected C:\Documents and Settings\Glynn Seal\Local Settings\Temporary Internet Files\Content.IE5\0OFXF4IK\7ad[1].htm
    Adware:Adware/P2PNetworking No disinfected C:\Documents and Settings\Glynn Seal\Local Settings\Temporary Internet Files\Content.IE5\Z1K0DRF5\p2psetup[1].exe
    Adware:Adware/Gator No disinfected C:\Program Files\Common Files\atmscfpf\rleobudd\ffcnnuqa.exe
    Adware:Adware/Gator No disinfected C:\Program Files\Common Files\atmscfpf\amboqdlqsr\sqclnpftr.exe
    Spyware:Spyware/Cydoor No disinfected C:\Program Files\Spybot - Search & Destroy\Dummies\dummy.cd_clint.dll
    Spyware:Spyware/Altnet No disinfected C:\System Volume Information\_restore{76F1E4B8-A421-42EA-BC95-0BE29905A397}\RP317\A0043801.dll
    Adware:Adware/InstaFinder No disinfected C:\System Volume Information\_restore{76F1E4B8-A421-42EA-BC95-0BE29905A397}\RP317\A0043802.exe
    Adware:Adware/InstaFinder No disinfected C:\System Volume Information\_restore{76F1E4B8-A421-42EA-BC95-0BE29905A397}\RP317\A0043803.dll
    Virus:Trj/DeleteHD.B Disinfected C:\System Volume Information\_restore{76F1E4B8-A421-42EA-BC95-0BE29905A397}\RP337\A0044576.exe
    Dialer:Dialer.BL No disinfected Archive Folders\Received Crap\Hi there.\MyMovie.zip[My-Private-H0t-Movies.exe]
    Dialer:Dialer.ST No disinfected D:\System Volume Information\_restore{DB6CCED3-2750-4901-8266-CA06A6523370}\RP2\A0000142.exe
    Dialer:Dialer.CJ No disinfected D:\System Volume Information\_restore{DB6CCED3-2750-4901-8266-CA06A6523370}\RP2\A0000143.exe
    Dialer:Dialer.BL No disinfected Archive Folders\Received Crap\Hi there.\MyMovie.zip[My-Private-H0t-Movies.exe]
     
  5. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

    These are very basic instructions:
    Get HijackThis from www.tomcoyote.org/hjt/; it MUST have its own directory, e.g. C:\Program Files\HJT
    It comes in a zip-file, but does not need installation. Just unzip it in its OWN directory.

    See How to post your Hijackthis log-files as an attachment.

    Boot in Safe Mode.
    Switch System restore OFF, see how here.
    In Windows Explorer, turn on "show all files and folders, including hidden and system". See how here.
    Run HJT and save the logfile as instructed.
    Delete all files and directories from: C:\Documents and Settings\[username]\Local Settings\Temp
    Repeat this for ALL [usernames].
    Delete all files and directories from: C:\WINDOWS\Temp (except files dated from TODAY).
    Clean out the cache of Internet Explorer and delete all cookies.
    Boot normal.
    Leave System Restore OFF.
    Post your HJT-log here as per instructions.
     
  6. jobeard

    jobeard TS Ambassador Posts: 13,450   +324

    Check the obvious first; are you logged into an Admin account
    Control Pannel -> User Accounts
    Login shows up on the right as Limited Or Administrator
     
  7. whirlpool1

    whirlpool1 TS Rookie Topic Starter

    HiJackThis log attached...

    Hiya,
    Thanks for the assistance. I can confirm that I am logged in as a Computer Administrator, so install/uninstall should be no problem (normally).

    I have followed RealBlackStuff's instructions and attached the log as follows:

    Many thanks,
    Glynn
     

    Attached Files:

  8. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

    Boot in Safe Mode.
    Switch System restore OFF, see how here.
    In Windows Explorer, turn on "show all files and folders, including hidden and system". See how here.

    Next, open Windows Task Manager.
    On Windows 95/98/ME, press CTRL+ALT+DELETE.
    On Windows NT/2000/XP, press CTRL+SHIFT+ESC.
    Click the Processes tab, select the process (if there) and click End Process for:
    PowerReg Scheduler.exe

    Next, run a HJT scan and (if still there) place a tick-mark in the little square before:
    ...................................................................................................
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    F3 - REG:win.ini: run=
    O4 - Startup: PowerReg Scheduler.exe
    O8 - Extra context menu item: &Search - http://kc.bar.need2find.com/KC/menusearch.html?p=KC
    Fix ALL your O16 - DPF: entries
    ...................................................................................................
    Now click on the Fix Checked button in HJT. Exit HJT.

    When done, from between the above dotted lines, delete the highlighted bold file.
    Delete all files and directories from: C:\Documents and Settings\[username]\Local Settings\Temp
    Repeat this for ALL [usernames].
    Delete all files and directories from: C:\WINDOWS\Temp (except files dated from TODAY).
    Boot normal. When all OK, switch System Restore back on.
     
  9. whirlpool1

    whirlpool1 TS Rookie Topic Starter

    That's fixed it

    RealBlackStuff - you are the man! My PC is happily installing and unistalling again... I wonder if its too late to cancel that 200GB HDD I just ordered - :haha:
    If I'm ever in Dublin I'll get you a guiness in :)

    Many thanks,
    Glynn
     
  10. kaneshir

    kaneshir TS Rookie

    Cannot Install Programs.. Microsoft word hangs

    Hi,

    Can somebody please help me? It happened after I installed my ipod and itunes. It started with my Msn not being able to function and after I uninstalled it, I was unable to install it again. And I am unable to install other programs too. Whenever I reach the User License Agreement, the program installation shuts down.

    Also, My Word hangs!!

    PLease help!


    Thanks!
     
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