I am in desperate need of help... My husband inadvertently opened up an attacchemnt (ARGHH) and downloaded who knows what. I am not sure if whatever he downloaded is creating this problem or if the email problem is due to some other bigger issue..
These are the facts: we have 4 computers on a network. We use exchange server for emails. Yesterday we noticed emails were coming back due to our IP address having a bad reputation on barracuda networks. After reading about it it seems that we can not send emails until the problem has been resolved. I called my tech who asked me to go to a cmd prompt and type netstat_ on and see which of the pcs had any ip addresses that show :25. My husband's pc was found to be the only culprit. Then the tech asked me to download AVG and update it, isolate the pc from the network and scan. Done that. It found a slew of infections and viruses whic I placed in the vault. AFter reading a few posts, I get the impression that the system, though shows clean in AVG is porbably not.
What now? How do I get off this Barracuda list and get on with my emails?
Can anyojne out there help? My technician is great but he's just too busy and I need to go back to work, thanks
These are the facts: we have 4 computers on a network. We use exchange server for emails. Yesterday we noticed emails were coming back due to our IP address having a bad reputation on barracuda networks. After reading about it it seems that we can not send emails until the problem has been resolved. I called my tech who asked me to go to a cmd prompt and type netstat_ on and see which of the pcs had any ip addresses that show :25. My husband's pc was found to be the only culprit. Then the tech asked me to download AVG and update it, isolate the pc from the network and scan. Done that. It found a slew of infections and viruses whic I placed in the vault. AFter reading a few posts, I get the impression that the system, though shows clean in AVG is porbably not.
What now? How do I get off this Barracuda list and get on with my emails?
Can anyojne out there help? My technician is great but he's just too busy and I need to go back to work, thanks