Hi Everyone,
I've been trying to diagnose this problem with my website. One of my clients can't access my website days at a time... and then -- poof! -- they can access it for a couple days... but then it goes down again. It appears its only an issue with their office (I can access the website no problem and I haven't heard anyone else complain). But of course, the day I drive over to help them, the website is back up. Anyways, they are down again and I'm planning on making another trip to see if I can diagnose the problem. Here is what I know now:
- When using IE from client's office getting the following error:
The site could be temporarily unavailable or too busy. Try again in a few
moments.
- Same error when using Firefox.
- Get the same error when typing in the ip address instead of url.
- All computer at the office have same problem.
- pinging website times out
- pinging ip address of website host times out (I've confirmed that it works from my computer)
When I was there last I changed some of IE's privacy settings and made sure my website was listed.
I also checked the error_log and access_log files and don't see anything suspicious in there...
I had the client run tracert and they will be emailing me the log file... I'll post it to the forum when I receive it.
Anyways, any suggestions? This problem is especially annoying since it's intermittent... not sure what is up with that.
Anything else I should be checking? I've been reading about the MTU setting for routers though I'm not sure if I'll even have access to their router.... and I would think they would problems accessing other sites if it was the MTU settings.
Any help would be much appreciated!
Thanks,
Andre
I've been trying to diagnose this problem with my website. One of my clients can't access my website days at a time... and then -- poof! -- they can access it for a couple days... but then it goes down again. It appears its only an issue with their office (I can access the website no problem and I haven't heard anyone else complain). But of course, the day I drive over to help them, the website is back up. Anyways, they are down again and I'm planning on making another trip to see if I can diagnose the problem. Here is what I know now:
- When using IE from client's office getting the following error:
The site could be temporarily unavailable or too busy. Try again in a few
moments.
- Same error when using Firefox.
- Get the same error when typing in the ip address instead of url.
- All computer at the office have same problem.
- pinging website times out
- pinging ip address of website host times out (I've confirmed that it works from my computer)
When I was there last I changed some of IE's privacy settings and made sure my website was listed.
I also checked the error_log and access_log files and don't see anything suspicious in there...
I had the client run tracert and they will be emailing me the log file... I'll post it to the forum when I receive it.
Anyways, any suggestions? This problem is especially annoying since it's intermittent... not sure what is up with that.
Anything else I should be checking? I've been reading about the MTU setting for routers though I'm not sure if I'll even have access to their router.... and I would think they would problems accessing other sites if it was the MTU settings.
Any help would be much appreciated!
Thanks,
Andre