Hi, I'm trying to sort out my daughter's laptop which has been infected by some nastie. So I run through the 8 steps but fall at the 4th! Malwarebytes installs fine but wont run and SuperAntiSpyware won't install at all. (I have also found that Spybot S+D blue screens). Hijackthis runs and I attach the log file. I hope someone out there can help me!