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Can't connect to the Internet

Discussion in 'Storage and Networking' started by bsballfreak, Jan 23, 2012.

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Page 1 of 2

  1. bsballfreak Newcomer, in training Posts: 16

    Hello all, I just joined and I need some computer help. I am not very computer literate either so bear with me. My computer will no longer connect to the internet. I turned it off one night and the next morning it was gone. However, it connects to my router without a problem, it just says "connected with limited access." I am using my roommates computer to write this so obviously the internet is working, just not on my computer itself. Can someone please help me?
    bsballfreak, Jan 23, 2012
    #1

  2. bsballfreak Newcomer, in training Posts: 16

    Help

    Please, can someone help me? Or what can I provide to help you help me.
    bsballfreak, Jan 24, 2012
    #2

  3. Tmagic650 TS Ambassador Posts: 18,742   +62

    What virus and malware programs are you running?
    Tmagic650, Jan 24, 2012
    #3

  4. bsballfreak Newcomer, in training Posts: 16

    I have AVG

    I have AVG
    bsballfreak, Jan 24, 2012
    #4

  5. Tmagic650 TS Ambassador Posts: 18,742   +62

    Tmagic650, Jan 24, 2012
    #5

  6. Matthew TechSpot Staff Posts: 5,893   +53

    Probably worth trying to repair/reset your Winsock settings:

    • Open the command prompt (start>search for cmd and you should see it)
    • Once you have the black screen in front if you, enter netsh winsock reset
    It'll probably take a moment or two and then tell you to reboot.
    Matthew, Jan 25, 2012
    #6
     

  7. bsballfreak Newcomer, in training Posts: 16

    That did not work. It says "The requested operation requires elevation"
    bsballfreak, Jan 28, 2012
    #7

  8. Tmagic650 TS Ambassador Posts: 18,742   +62

    So what about removing AVG and installing MSE? Did you run the temp file cleaner?
    Tmagic650, Jan 28, 2012
    #8

  9. Matthew TechSpot Staff Posts: 5,893   +53

    Ah, you just have to run command prompt as an administrator, sorry about that. Right click the command prompt in the start menu and choose "Run as administrator." Then proceed as I mentioned above. It's somewhat of a shot in the dark, but I've had it resolve many similarly peculiar situations where I'm connected to my router and not the Internet.
    Matthew, Jan 28, 2012
    #9

  10. bsballfreak Newcomer, in training Posts: 16

    Failed

    I tried both and neither of them worked. Any other ideas?
    bsballfreak, Jan 28, 2012
    #10

  11. Tmagic650 TS Ambassador Posts: 18,742   +62

    So, are you going to try this?
    Tmagic650, Jan 28, 2012
    #11

  12. bsballfreak Newcomer, in training Posts: 16

    I did

    Tmagic, I did try it. The file cleaner did not work
    bsballfreak, Jan 28, 2012
    #12

  13. wrt54gs7 TechSpot Enthusiast Posts: 131

    How is your pc and your roomate's pc connected? wired or wireless?
    With your pc, run cmd.exe, type "ipconfig /all" without quotes, paste results here.
    wrt54gs7, Jan 28, 2012
    #13

  14. drecked TechSpot Member Posts: 68

    have you tried to turn of the modem for a few minutes then back on ?
    drecked, Jan 29, 2012
    #14

  15. Tmagic650 TS Ambassador Posts: 18,742   +62

    You have to move the downloaded Temp file program to the desktop and run it from there. Have you removed AVG?
    Tmagic650, Jan 29, 2012
    #15

  16. bsballfreak Newcomer, in training Posts: 16

    Yes I did to both
    bsballfreak, Jan 29, 2012
    #16

  17. jobeard TS Ambassador Posts: 12,223   +120

    What OS are you running and is it {pro,home,basic,ultimate}
    this would tell us alot!
    jobeard, Jan 29, 2012
    #17

  18. bsballfreak Newcomer, in training Posts: 16

    I have windows vista home edition.
    bsballfreak, Jan 29, 2012
    #18

  19. bsballfreak Newcomer, in training Posts: 16

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\keidanj>netsh winsock reset
    The requested operation requires elevation.


    C:\Users\keidanj>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Notebook
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network C
    nection
    Physical Address. . . . . . . . . : 00-1C-BF-BB-F4-7D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::b0df:32f1:91fa:171e%35(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.23.30(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
    Physical Address. . . . . . . . . : 00-1F-C6-64-B6-D2
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 15:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 16:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 17:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{CA80AB8D-9669-46AD-9C99-17E34BE
    B1E}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 18:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 20:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 21:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 22:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 23:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 24:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{33D4D98B-0D29-4079-B024-F739284
    241}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 25:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 26:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 28:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 29:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 30:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 31:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\keidanj>
    bsballfreak, Jan 29, 2012
    #19

  20. jobeard TS Ambassador Posts: 12,223   +120

    BINGO
    use google and search for disable ipv6
    use the Fixit for Vista and disable all IPv6
    jobeard, Jan 29, 2012
    #20
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