Can't drag/copy/paste files and folders and other problems

By Alastair70
Mar 17, 2009
Topic Status:
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  1. Hi, I have various problems all of a sudden which i hope u guys can help me.

    1.) i cant copy/paste files or folders or anything, i've tried right click copy, and when i right click and wanted to paste, the 'paste' is grayed out and im not able to paste anything. i've also tried ctrl-c ctrl-v which doesnt work too. And i cant drag the files or folders too.

    2.) i cant open my internet explorer, when i click internet explorer, the window just open and close immediately in less than a sec.

    3.) when i minimise my windows for any applications, it doesnt appear on the taskbar, the taskbar is always empty. I need to alt-tab to get from windows to windows.


    I've run SDFIX & combofix and have attached the reports along this the hijackthis report.

    All of my problems started after installing service pack 3 and i now have the taskbar back with start button (which works) but when i open a folder or program they open but nothing appears on the taskbar.

    I have tried to uninstall service pack 3 but it says it can't find the file.

    IE when clicked flashes on for a second then disappears

    Please Help as i've spent hours reading up on my various problems. I can normally fix most problems well normally SDFix & combofix sort them out but this time to no avail
    The HijackThis report is after running Combofix and then SDfix in that order

    Thanks in advance
    Alastair

    Attached Files:

  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    Let's try this: Control Panel> Add/Remove Programs> CHECK 'show updates' at the top> look for KB936929 (this is SP3)> uninstall it. Reboot the system.

    It looks like you might have Firefox set as the default browse and I see updates for IE7. Are you currently using Firefox? Which version? The HijackThis log states: "MSIE: Unable to get Internet Explorer version!"

    If you want me to help you, we need to sort out some of the entries in the HijackThis log:

    Remove bad HijackThis entries
    • Run HijackThis
    • Click on the System Scan Only button
    • Put a check beside all of the items listed below (if present):
    • Close all open windows and browsers/email, etc...
    • Click on the "Fix Checked" button
    • When completed, close the application.
    Attach your logs using the paperclip button on the new reply toolbar =>

    Then run Malwarebytes, SuperAntispyware and update and rescan with HijackThis. You will find the steps for this here: http://www.techspot.com/vb/topic58138.html

    You have skipped the first part and gone on to additional cleaning without it. we need to fix that.

    Questions and Suggestions:
    1. Combofix is showing a file was created with name 'devil'. Do you know what that is?
    (2009-03-17 14:32 . 2009-03-17 14:50 <DIR> d-------- C:\devil)
    2. I strongly suggest you check the following for removal. These kinds of sites and programs usually bring in a lot of junk. If OK, check all the following and include in the Fix Checked part of HijackThis. Then uninstall Pricepirates in Add/Remove Programs in the Control Panel.
    3. I am not familiar with the following. Are you actively using this now?
  3. Alastair70

    Alastair70 Newcomer, in training Topic Starter Posts: 16

    Hi, Thanks for your help. I have done what you said with little effect let me explain.

    When i click remove to Service pack 3 its starts the process, and then says "file not found" in add/remove programs it is only listed as Windows Service pack 3 and when i click more info it shows that it is KB936929

    When removing the entrie you listed from HijackThis it came up with the following message.

    HJT cannot repair 010 Winsock LSP entries you should use LSPFix for that

    I downloaded it from where it suggested, ran it and it said I had no problems so no files or entries were removed.

    I did previously run Malware before installing service Pack 3 and have attached the log, however whenever i try and run it now it says the following.

    Runtime error 372
    Failed to load control "vbalgrid" from "vbalsgrid6.ocx" Your version of vbalsgrid6.ocx may be outdated.

    I tried to reinstall it and it comes up with the same error.

    When i try and install SuperAntispyware i get the following message.

    The windows installer service could not be accessed. This can occur if not installed correctly.

    Firefox is installed & working, and allowing me to download from the net it is Version 3.0.7

    So to sum up i've only been able to removed the entries from HJT except for the 1 stated, I can't install new software that uses Windows installer, and Malware has stopped working

    Help!! please
    Thanks
    Alastair

    I've also disabled the activex control you said to in Q3

    Attached Files:

  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    I should have done this in the beginning> start at the beginning!

    Please follow any steps that pertain to you such as running Malwarebytes, then SuperAntispyware, then new HijkackThis HERE.
    UPDATE each first, attach logs for the three programs.

    I wish you hadn't run Combofix and SDFix. I should have done this first. I'm going to get someone to look at the ComboFix report though because the Signcheck doesn't look right. And I don't write code. So if that needs to be done- write code for removals, I'll have someone do it.

    The fact that HijackThis couldn't identify the IE version is also something we have to deal with. Hang on while I find another 'helper'.
  5. kritius

    kritius TechSpot Guru Posts: 2,087

    Looking over now.

    Ok,

    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK
    • [​IMG]
    • When shown the disclaimer, Select "2"

    ComboFix should not be run in this manner and it is why we don't include it in the 8 steps, Continue doing them as Bobbye has said and if at a later date it can be re downloaded.
  6. Alastair70

    Alastair70 Newcomer, in training Topic Starter Posts: 16

    I did all the 8 steps except the superspyware before installing service pack 3. After installing it is when things went wrong and i used combo Fix & SDFix as i had used them on another computer when it had a virus and ccleaner & Malware didn't clean it.

    I have removed Combofix as instructed
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    Thank you kritius.

    Alastair, now please pick up the 8 Steps HERE:

    You will be updating and scanning with HijackThis again AFTER finishing with Malwarebytes and SuperAntispyware. Please attach the logs from all three programs.

    Please do not run any other programs unless we instruct you to.
  8. Alastair70

    Alastair70 Newcomer, in training Topic Starter Posts: 16

    did previously run Malware before installing service Pack 3 however whenever i try and run it now it says the following.

    "Runtime error 372"
    "Failed to load control "vbalgrid" from "vbalsgrid6.ocx" Your version of vbalsgrid6.ocx may be outdated."

    I tried to reinstall it and it comes up with the same error.

    When i try and install SuperAntispyware i get the following message.

    "The windows installer service could not be accessed. This can occur if not installed correctly."

    any ideas???
  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    Please give me time to eat lunch and do a few of those mundane things. I am after all, human!
  10. Alastair70

    Alastair70 Newcomer, in training Topic Starter Posts: 16

    do you think it would be worth doing a recovery install of windows, after i uninstall IE 7 first of coarse
  11. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    Run this and uninstall all the current cleaning programs, then download as told and attach logs when through:

    Download OTCleanIt HERE & save it to your desktop.
    Then try downloading the cleaning programs again HERE

    You have improperly run programs without instructions. There is a reason we have the cleaning program set up as we do. If you still get errors, give them to me.

    I have never seen this message in the HijackThis log: MSIE: Unable to get Internet Explorer version!
  12. kritius

    kritius TechSpot Guru Posts: 2,087

    Are you running Internet Explorer 8 beta?
  13. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    Nice pickup kritius. Check the Combofix log for KB957055>> IE8 RC, KB957700>> IE8 Beta, KB949787 > IE8 Beta 2 and didn't find any. I see updates for IE7.

    But I found the following:
    But then this, also in Combo log:
    So I am not sure what he has! May an install for IE8 beta, then uninstall that wasn't complete?
     
  14. Alastair70

    Alastair70 Newcomer, in training Topic Starter Posts: 16

    I ran OTCleanIt without any problems.

    I have Avast

    Downloaded, installed and ran Ccleaner twice, no problem.

    Disabled Avast real time scanner

    Downloaded Malware antibytes to desktop, and when i tried to install it got the "Runtime error372" as previously reported.

    Downloaded SuperAntispyware and tried to install, and i get "The windows installer service could not be accessed. This can occur if you are in safe mode or if windows installer is not correctly installed"

    When i go to check Java it says it's out of date so i open the update file, it downloads then when it is trying to install the windows installer error comes on screen, so able to install that also.

    I've now downloaded and installed Hijack This and run it the report is attached.

    I can open IE7 if i use the link that is located c:\windows\IE7 but not from the normal "program files " location

    I haven't installed IE8 Beta, however i can't guarantee than my 15 yo son hasn't. I can't see any links to it on his profile, on under control panel.

    one thing i have found. There is no remove button next to IE7 in control panel Add/remove programs

    Is this of any help?
  15. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    Alastair, have you made any changes in the Services in the Administrative Tools? Your HijackThis logs shows only a few running. While Services can be customized, certain one need to be on either Manual or Automatic and their Dependency Services also need to be running. If they have been Disabled and are needed, the system will have problems.

    Boot into Safe Mode: Start> Run> services.msc>>
    Please refer to Black Viper's site for the settings: Scroll down to the chart and set your Services in the SAFE settings. Check the Dependent Services.
    http://www.blackviper.com/WinXP/servicecfg.htm

    When you have finished, reboot. the necessary Services will start.

    Please let me know your status after doing this.I'm not going to suggest anything else until I have this information.
  16. Alastair70

    Alastair70 Newcomer, in training Topic Starter Posts: 16

    Bobbye,

    I haven't made any changes, although when i opened it their where no extended services just the standard tab. When i right clicked to select properties nothing opened.

    I will refer to Black Vipers site now and report back shortly

    Many thanks for all your help

    Ok I tried to change the settings to "safe" manually in safe mode but couldn't as the properties tab wouldn't open, so i download the ready made patch from http://www.blackviper.com/WinXP/registry.htm and applied it in safe mode.

    When i restarted although i can't still access properties in services they are all as suggested in Black Vipers list.

    There is no change in status, i.e. can't copy or paste, can't open IE7, malware still give runtime error, and can't install SuperAntispyware due to windows installer not working.
  17. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    Does this path make any difference? Control Panel> Administrative Tools> Services.

    Are you saying that you cannot right click on 'any' Service and get the drop-down menu with Properties?
  18. Alastair70

    Alastair70 Newcomer, in training Topic Starter Posts: 16

    I can open the window to display services, and i can right click and start or stop some services, however when i click on properties either on the right click menu or on the upper task bar nothing happens
  19. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Download and run KCleaner ftp://ftp2.kcsoftwares.com/kcsoftwa/files/kcleaner.exe
    (uncheck RelevantKnowledge during install, pic here: http://i42.tinypic.com/aloy8z.gif)

    Now you have to accept a couple of times during install
    And of course uncheck RelevantKnowledge (we don't want to install that)
    And at the end of the install it opens the home site, just close it
    Then Finish, and run it

    select all options, and then select Start (make sure all Internet Browsers closed)
    Take a note of what amount of Gigs of temp stuff was removed

    Restart, and check Services again
  20. Alastair70

    Alastair70 Newcomer, in training Topic Starter Posts: 16

    ok downloaded & running however it didn't open up the home page it came up with a error message

    Unable to execute file

    ShellExecuteEx failed; code 2
    The system cannot find the file specified,

    I click ok
    and it is running as i tyoe
  21. Alastair70

    Alastair70 Newcomer, in training Topic Starter Posts: 16

    ok it cleaned 2.9GB of stuff, i've rebooted and there is no change in services. No extended services and nothing happens when i click properties

    Thanks for that kimsland, have you any idea how to get windows installer service working. I've worked wioth computers for 12yrs and never had anything like this before.When i download windows installer from microshit it says it won't work with SP3.

    If only i could get copy/paste working i'd backup the stuff i need and format the bugger, but i can't and it has years worth of important stuff on it..
  22. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  23. Alastair70

    Alastair70 Newcomer, in training Topic Starter Posts: 16

    it says "setup could not verify the integrity of the file update.inf. Make sure cryptographic service is running"

    When i goto services the crypo is set to auto & when i right click start it says " could not start service on local computer"
    "Error 1068: the dependency service or group failed to start"

    Does this make any sense to you??
  24. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    See if this will access the Properties:

    Open the Services> Click on the first icon (after the Back & forward arrows) to 'show the console tree'> click to highlight a Service> hover mouse over the next icon until you see the word Properties> left click on the icon to show the Properties for the Service you have highlighted. This is not a drop-down menu- it is an icon specifically for Properties.

    When I right click on a Service, I get the following drop-down:
    Do you get this drop down menu? If not, what choices do you have? Properties should be available through either the right click or by clicking on the Properties icon. I'm trying to figure out just what is missing.
  25. Alastair70

    Alastair70 Newcomer, in training Topic Starter Posts: 16

    bobbye, it doesn't matter which method i try to use to access services they both have the same reult. Nothing happens.

    As previously posted i get the right click menu and can stop or start some services, properties is not grayed out but when i click on it nothing happens. This is the same when clicking the properties button on the top taskbar that you have just mentioned.

    Yes i do get the above right click menu.

    I hope this helps!
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