TechSpot

Can't find error codes

By powderworks
Sep 1, 2009
  1. Hi!
    I've done searches for this BCCode and found it and the 1st parameter but can't seem to narrow it down to the actually problem.

    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF800022433B1
    BCP3: FFFFFA60015E77D8
    BCP4: FFFFFA60015E71B0
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1

    Any ideas where i might look?
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Any idea what your computer specs are? Something like make, model and Operating System would help here. When do you get this error? What are you doing when this occurs?
     
  3. powderworks

    powderworks TS Rookie Topic Starter

    It's Windows Vista Home Premium 64 bit service pack 1
    The computer is a Dell Studio 5405
    Intel Core 2 Duo E7400 @ 2.8 GHZ
    4 GB ram

    Here is the whole message i recieved after recovery.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF800022433B1
    BCP3: FFFFFA60015E77D8
    BCP4: FFFFFA60015E71B0
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1

    I am usually out of the office when this happens, nothing out of the ordinary should be running, the computer is not in use at the time.
    I'm running McAfee Security Center, also Dell Datasafe is running but it doesn't do any auto backups.

    hope this helps!
     
  4. 04ihegba

    04ihegba TS Rookie Posts: 57

    Post your minidumps, as this is usually a driver issue.
     
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Could be a corrupted hard drive, overheating issue or a memory fault... When you have time, update Vista to Service Pack 2
     
  6. powderworks

    powderworks TS Rookie Topic Starter

    Don't know if this worked or not, the file is over the 200k limit
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    I can't open the attachment. It says invalid file. Maybe 04ihegba can. I'm running Windows 7 RC
     
  8. 04ihegba

    04ihegba TS Rookie Posts: 57

    yeah it worked, but either its corrupt or dumpchk is on the fritz on my new OS. Could someone please upload a copypasta of it. :)

    I'm running Win 7 RTM as well lol
     
  9. powderworks

    powderworks TS Rookie Topic Starter

    I'm trying the Debug Diagnostics Tool 1.1 and it won't do anything with it either :(
    I did find however that it may have something to do with update KB973879 and it did start happening the day after that update, I'll try removing it, what's the worst that could happen >:)

    I did that and tried blowing out the 3" of dust inside, I've never seen that much dust in a PC before!!! (my office is in a wharehouse)
     
  10. 04ihegba

    04ihegba TS Rookie Posts: 57

    Well your dump is corrupt, if you could, post a zipped bag of five older ones, so we can see if you are encountering the precise same error/corruption.

    Assuming you aren't, I had a look at the nature of the info you gave.

    Well that opcode (BCCode) is a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M error, and is basically a clone of the 0x7e error, which is primarily caused by faulty drivers or conflicting parts. Finally there is rumour that BIOS can be the issue on some boards, and there are BIOS updates out there to fix this, although I doubt that applies to you.

    Of course, it could be memory, but then your would probably get a different BSOD op-code each time. The nature of the error omits the possibility of it being a bad HDD, and had it been memory, I don't think your would consistently get the same error.

    Have you encountered it again after cleaning the dust from your PC? If it hasn't, then can you type system information into your search bar in the start menu and open that, then navigate to Hardware Resources>Conflicts/Sharing and post that. If these are fine then your issue is drivers.

    I'm going to have a look at the source of Ntstatus to find out exactly what the other three parameters in the error are. Good luck!
     
  11. powderworks

    powderworks TS Rookie Topic Starter

    It hasn't crashed since i cleaned it and removed the windows update, however the dump files being corrupted does concern me. I'll put up the last 5 in a zip, i am not able to run any of them through the Debug Diagnostic Tool either, it gives me this error:

    DebugDiag failed to locate the PEB (Process Environment Block) in Mini082909-01.dmp, and as a result, debug analysis for this dump may be incomplete or inaccurate.

    Thanks, I appreciate any insight.
     
     
  12. powderworks

    powderworks TS Rookie Topic Starter

    I/O Port 0x00000000-0x00000CF7 PCI bus
    I/O Port 0x00000000-0x00000CF7 Direct memory access controller

    I/O Port 0x000003C0-0x000003DF Intel(R) 4 Series Chipset PCI Express Root Port - 2E21
    I/O Port 0x000003C0-0x000003DF ATI Radeon HD 3450

    IRQ 21 Intel(R) ICH10 Family USB Universal Host Controller - 3A38
    IRQ 21 Intel(R) ICH10 Family USB Universal Host Controller - 3A39

    IRQ 23 Intel(R) ICH10 Family USB Universal Host Controller - 3A34
    IRQ 23 Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A

    IRQ 17 High Definition Audio Controller
    IRQ 17 Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)

    Memory Address 0xD0000000-0xDFFFFFFF PCI bus
    Memory Address 0xD0000000-0xDFFFFFFF Intel(R) 4 Series Chipset PCI Express Root Port - 2E21
    Memory Address 0xD0000000-0xDFFFFFFF ATI Radeon HD 3450

    IRQ 18 Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
    IRQ 18 OHCI Compliant IEEE 1394 Host Controller
    IRQ 18 Intel(R) ICH10 Family USB Universal Host Controller - 3A36

    IRQ 19 Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20
    IRQ 19 Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26

    Memory Address 0xA0000-0xBFFFF PCI bus
    Memory Address 0xA0000-0xBFFFF Intel(R) 4 Series Chipset PCI Express Root Port - 2E21
    Memory Address 0xA0000-0xBFFFF ATI Radeon HD 3450

    Memory Address 0xFED90000-0xFED93FFF System board
    Memory Address 0xFED90000-0xFED93FFF System board

    I/O Port 0x000003B0-0x000003BB Intel(R) 4 Series Chipset PCI Express Root Port - 2E21
    I/O Port 0x000003B0-0x000003BB ATI Radeon HD 3450

    I/O Port 0x0000D000-0x0000DFFF Intel(R) 4 Series Chipset PCI Express Root Port - 2E21
    I/O Port 0x0000D000-0x0000DFFF ATI Radeon HD 3450



    Here is everything from conflicts and sharing...
     
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Is this computer a Dell Precision Workstation T7400?
     
  14. powderworks

    powderworks TS Rookie Topic Starter

    It's a Dell Studio 5405
    It hasn't crashed since i took out the update and cleaned the machine so hopefully that solves that problem, just don't know why no one can open the mini dumps..
    Looking at it now though I think the Debug Diagnostics Tool I have is the x86 version i'll have to try the x64 and see what happens
     
  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    My computer says your minidump zip file is invalid... Is this a Dell laptop? I can't find "Dell Studio 5405" on the Dell support website
     
  16. powderworks

    powderworks TS Rookie Topic Starter

    I'm sorry it's Dell Studio 540S , been a long day or 2 :(
     
  17. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,934   +167

    Ok, it is a Slimline desktop and not a tower... No problems still?
     
  18. powderworks

    powderworks TS Rookie Topic Starter

    none as of 4:30pm (est) when i left work, hopefully it was either the blanket of dust or the windows update KB973879 ( I read somewherethat there was an issue between this update and some 64 bit sytems)

    Thanks!
     
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