Can't get into Windows to do anything.

By Duchesssix
Jul 26, 2008
Topic Status:
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  1. I am unable to get into my Windows OS. The computer sits at the user login screen with only the Windows XP logo showing. No user profiles are available. I have tried rebooting into safe mode and last known good configuration. I have alos tried booting from my restore CD and a Windows XP Professional Upgrade CD. All options end in the same, unable to get into windows. This means I can't get to a command prompt to run chkdsk or other utilities. It means I can't check for corrupt files. It means I can't do ANYTHING!!!

    Please help.
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    You can run Check Disk from the bootable Windows CD, and then going to the Recovery console

    The Syntax of the command line is:
    chkdsk [volume[[path] filename]][/f][/v][/r][/x][/i][/c][/l[:size]]

    i.e.

    chkdsk c: /f
  3. Duchesssix

    Duchesssix Newcomer, in training Topic Starter

    I can't get into any command prompt to run chkdsk. When I boot from the restore CD I get the same thing. I can't get the computer into safe mode, safe mode with command prompt, last known good configuration, or anywhere from the restore/boot CD.

    Any other ideas?
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I'm talking about the Windows CD (Booting)
    Not safe mode (which doesn't exist on the CD Boot

    If the Windows CD doesn't even start, I'd say definate faulty Hard Drive (Hardware wise)
  5. Duchesssix

    Duchesssix Newcomer, in training Topic Starter

    I was able to get the computer to boot from CD. CHKDSK found no errors. How do I run recovery console. Every app I try running says can't run in DOS mode.
  6. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    That black screen is the Recovery Console !

    Anyway, try this

    How to Start the System Restore Tool from a Command Prompt

    c:\windows\system\restore\rstrui.exe
    Reference Here:

    http://support.microsoft.com/kb/304449/en-us
  7. Duchesssix

    Duchesssix Newcomer, in training Topic Starter

    rstrui gives me same messgae - Cannot run in DOS mode.

    Any other suggestions.
  8. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Cannot run in Windows DOS mode.

    But it can run in real Dos mode (ie from the Windows boot CD Recovery screen)
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