italianrock72
Posts: 30 +0
So my computer was working fine about until about 2 weeks ago. Then it got some viruses. I cleared them. Then they came back somehow. It shut down Microsoft Office. I reinstalled Office and I got my Word Documents to open. But I when I open the internet, I could not get on, so I can only get on the internet up here. Then my computer started going crazy again, couldn't get into Microsoft Office again. I restarted my computer. This time when it came on, it wanted me to Log On Windows. Usually I have those little Icons, one was Administrator and one was Family. There was no set password, it was just hit either one of them or hit enter, and I would get into my computer, now this Log On comes up with
User Name : New User
Password:
I erase New User and put in Administrator and then hit Enter because I don't have a password and it will pretend like it's loading, then say logging off, saving settings.
I've tried to get into my Computer, because all I want are some Word documents, (i.e. Resumes, other documents that a relative of mine uses for teaching little schoolchildren) she never backed them up. I can't even get into my computer to get these files for the little kids.
And then I do the F8 thing, and get into every kind of Safe Mode there is and the Log On thing comes up and I still can't get into the computer.
Please if anyone could help me figure out how to get into my computer so I can get these Word Documents so the little kiddos can get their learning materials back and to help save my siblings job before the day after Presidents day, I'd be greatly appreciated. I've spent most of Valentine's Day trying to figure this out, no luck. And don't send me those links to the 8 steps or whatever, because I already had all those things, (i.e. Malwarebytes..etc. to get rid of viruses) plus I can't even get into the computer to run them.
I have a Windows XP CD but don't know how to boot from it. If someone could explain that also.
Thanks!
User Name : New User
Password:
I erase New User and put in Administrator and then hit Enter because I don't have a password and it will pretend like it's loading, then say logging off, saving settings.
I've tried to get into my Computer, because all I want are some Word documents, (i.e. Resumes, other documents that a relative of mine uses for teaching little schoolchildren) she never backed them up. I can't even get into my computer to get these files for the little kids.
And then I do the F8 thing, and get into every kind of Safe Mode there is and the Log On thing comes up and I still can't get into the computer.
Please if anyone could help me figure out how to get into my computer so I can get these Word Documents so the little kiddos can get their learning materials back and to help save my siblings job before the day after Presidents day, I'd be greatly appreciated. I've spent most of Valentine's Day trying to figure this out, no luck. And don't send me those links to the 8 steps or whatever, because I already had all those things, (i.e. Malwarebytes..etc. to get rid of viruses) plus I can't even get into the computer to run them.
I have a Windows XP CD but don't know how to boot from it. If someone could explain that also.
Thanks!