Have a customers machine that the hdd went bad in certain sectors. However it appears I can still retrieve data from it. A message pops up when trying to access the owner folder in documents and settings. "e:\Documents and settings\owner is not accessible. Access is denied." I need to find out how to access this folder as there are pictures and music from itunes I need to backup. I know of all the availiable explanations reguarding this problem, as I've searched reguarding this issue in google and yahoo. However all the explanations of a fix are pointed towards a situation where you have to actually be on the computer containing the hard drive. In this situation I am reading the hard drive externally.