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Cant start internet explorer, virus?

By jkev02
Apr 13, 2009
  1. 1. I downloaded the most recent windows internet explorer -1 month ago
    2. by accident, I clicked on a weblink from spam-mail (from facebook)- 2 days ago-and now...
    3. i think I have a virus

    ***********my problem is this***************
    when I start the internet explorer- an error message appears, which states, "internet cannot be accessed" and I cannot access the internet-it wont allow me on any sites!!!!

    -my brother ,who's an I.T. employee, recommended that I use this site for help.
    -he told me to run the "highjack this" program,
    -then get a 'highjackthis.log'
    -then post the 'highjackthis.log' on this site- (i added it as an attachment)
    -I hope that someone can look @ this 'highjackthis.log' and tell me if there are any problems (should i remove/add any of the items on the list?)
    -thank you for your time
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Hi jkev02, I suggest going to our Virus and Malware removal forum and read the 8 Steps sticky.Then do each and every step as directed. Don't skip any of the steps. Then when you have completed the steps post there with every log they require. Good luck.
     
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