Cd/dvd drive always busy

By bungar
Aug 28, 2008
Topic Status:
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  1. Hey guys my cd/dvd drive is always busy even if there is no disc in the tray.the tray light stays on always when i close it and can hear that its busy.been going on for a month now dont know the reason or what to do.

    Pliz help
  2. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    Desktop or laptop? Brand and model of optical drive? Brnd and model of computer?
    This is a typical sign of optical drive failure. Tell us more.
  3. AurelloSoft

    AurelloSoft Newcomer, in training Posts: 32

    I agree, it can be a sign of Failure, but It can also be that a program is attempting to use the drive non-stop... Try booting in Safe Mode and see if it continues?
  4. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    Not likely based on what has been described.
    Have you EVER seen this happen?
  5. bungar

    bungar Newcomer, in training Topic Starter Posts: 23

    I have tried to boot in safe mode but to no help.The pc is a laptop toshiba.The cd/dvd drive is a TSST Corp CD/DVDW TS-L632B.Not sure what make it is.Here is my HJT log
  6. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  7. bungar

    bungar Newcomer, in training Topic Starter Posts: 23

    yes.Is it no good?optus is my internet service provider and they give this antivirus program for free for its members.Also got adware running...
  8. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    No you have a program installed called: Optus Internet Security Suite (ie Not just your provider)

    I would suggest un-install them all from Add/Remove Programs in Control Panel
    And follow the above guide Viruses/Spyware/Malware Preliminary Removal Instructions
  9. bungar

    bungar Newcomer, in training Topic Starter Posts: 23

    thanks kimsland. have done all you said and here are the logs...
  10. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Log looks clean :)

    Just run HJT again, and tick and fix these four entries:
    So how's that CD going?
  11. bungar

    bungar Newcomer, in training Topic Starter Posts: 23

    ticked the 4 items and clicked fix on hjt.Items removed but light still on on cd/dvd drive. can still hear it running.Pliz help.
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I'm thinking faulty CD/DVD Drive (Hardware wise)
    Have you got another to test ?
  13. bungar

    bungar Newcomer, in training Topic Starter Posts: 23

    sorry another what? drive.?can i un- install it?dont know what to do coz my laptop sounds really busy all the time imagine with no cd or dvd running?It gets hot even if there is no program im running
  14. bungar

    bungar Newcomer, in training Topic Starter Posts: 23

    what can i do? change it physically?any online options?
  15. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    If you disable it in CMOS does that help
    Note: If CD is disabled, obviously it won't work

    Actually if you go to CMOS, is it spinning then ?
    CMOS is accessed when you first turn on the computer
    You will see Hit DEL or F2 or F10 (or some key!) to get to CMOS
    Not all CMOS settings have the option to disable CD though
  16. bungar

    bungar Newcomer, in training Topic Starter Posts: 23

    What is CMOS?Am an amateur.How do i get to it?
  17. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Read my post above slowly (no disrespect implied)
  18. shadowfox

    shadowfox Newcomer, in training Posts: 60

    dude was this problem there when u first bought the laptop
    what happens when u put in the disc
    does it read the disc
    does it copy the file
    does it write
    let me know
  19. bungar

    bungar Newcomer, in training Topic Starter Posts: 23

    sorry about that didnt see it seriously.I have re-boot the cd/dvd drive and in safe mode too.when i start the pc its the same....... light will be flashing and then becomes solid when am logged in.even re-booting its the same.,Done it in safe mode b4 when i just boot the cd/dvd drive. Cant get round it.the moment my laptop is on it flashes n solidifies when am logeed on.
  20. shadowfox

    shadowfox Newcomer, in training Posts: 60

    for how many days has this been happening
  21. bungar

    bungar Newcomer, in training Topic Starter Posts: 23

    getting close 2 mnths now. u reckon i change the drive or its a software issue?maybe system restore? dont wanna change all the things i done cuz of this driver. am fed up now.didnt have any issues from it though b4.used to burn and read from this drive. maybe should just move on but to which one?help me pliz
  22. shadowfox

    shadowfox Newcomer, in training Posts: 60

    did system restore help
    if not
    according to wat u said
    i conclude that your motherboard is having an hardtime recognising ur cd/dvd device
    try reconnecting your device..
    hope this helps
  23. momok

    momok Newcomer, in training Posts: 2,272

    This doesn't seem to be a malware issue. Thread moved to "Mobile Computing" as I believe the problem is likely related to the laptop and/or its brand.
  24. bungar

    bungar Newcomer, in training Topic Starter Posts: 23

    Tried to open cd/dvd drive in my computer and it said "request could not be performed because of an I/O device error"
  25. bungar

    bungar Newcomer, in training Topic Starter Posts: 23

    the drive not reading dvd or cd now.Light just flashes when you insert disc and stays on after.Cd or dvd not shown in my computer
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