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CD/DVD drive doesn't work

Discussion in 'Storage and Networking' started by jo233, Sep 24, 2012.

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  1. jo233 Newcomer, in training Posts: 34

    Lite-on dvdrw sohw 1633s

    'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)'


    ide-dvd rom 6116

    'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)'


    both devices open but do not recognise that any discs are in
    jo233, Sep 24, 2012
    #1

  2. alexe3831 TechSpot Enthusiast Posts: 113

    Have you tried going to the manufacturer's website and downloading the drivers for your drives? Re installing the drivers would repair the registry information that it is having trouble with.

    Hope this helps :)

    ~Alex
    alexe3831, Sep 24, 2012
    #2

  3. jo233 Newcomer, in training Posts: 34

    I wasn't sure what site and what links were correct, would you be able to have a search for them too?

    edit: I have windows xp 32 system
    jo233, Sep 24, 2012
    #3

  4. alexe3831 TechSpot Enthusiast Posts: 113

    alexe3831, Sep 25, 2012
    #4

  5. jo233 Newcomer, in training Posts: 34

    My dvd seems fine now.

    I tried the link for lite on driver and followed the steps (in attached PDF) but the 'recordnow' (I have version 7) showed 'no suitable drive is detected'.(as shown in 'sonoc' attached file)

    Attached Files:

    jo233, Sep 25, 2012
    #5

  6. mailpup TS Special Forces Posts: 7,906   +77

    You could also try to manually delete the upper and lower filters. See here for details: http://support.microsoft.com/kb/314060.

    As an alternative, you could go to Roxio's website and see if there is a fix somewhere there. You might have to search through their forums for an answer. I once had a similar problem with Easy CD and DVD Burning 6. After some searching I found a utility program that fixed it.
    mailpup, Sep 25, 2012
    #6
     

  7. jo233 Newcomer, in training Posts: 34

    jo233, Sep 25, 2012
    #7

  8. alexe3831 TechSpot Enthusiast Posts: 113

    Glad to hear it worked.

    ~Alex
    alexe3831, Sep 28, 2012
    #8

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