TechSpot

CID disney pop ups

By RaFa XD
Jun 12, 2008
Topic Status:
Not open for further replies.
  1. i have the CID disney virus, on my PC. i get pop ups every time i pone fire fox, and now theyve started to appear when i just connect to internet.

    i would appriciate the help. ill follow the instructions and give no problems :)
  2. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Highjackthis Instructions
    • Make sure you have the LATEST version of HJT (currently v2.0.0.2) it can be downloaded from HERE
    • Run the HijackThis Installer and it will automatically place HJT in C:\Program Files\TrendMicro\HijackThis\HijackThis.exe. Please don't change the directory.
    • After installing, the program launches automatically, select Scan now and save a log
    • After the scan is complete please attach your log onto the forums using the paper clip icon above your reply.
  3. RaFa XD

    RaFa XD TS Rookie Topic Starter

    log

    heres the log
  4. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    You may want to print this or at least copy and paste it into notepad then save to your desktop to have access while in safe mode.

    SpyClean is a rogue trojan/adware program that masquerades as legitimate anti-spyware/registry cleaner software package

    Show hidden files through windows explorer
    • Access Windows Explorer by clicking Start, point to All Programs, Accesories, and then click Windows Explorer. Or hold the windows key and press E
    • On the Tools menu in Windows Explorer, click Folder Options
    • Click the View tab.
    • Under Hidden files and folders, click Show hidden files and folders
    • Remove the checkmark from the checkbox labeled Hide protected operating system files
    • Remove the checkmark from the checkbox labeled Hide file extensions for known file types
    • Put a checkmark in the checkbox labeled Display the contents of system folders.

    -------------------------------------------------------------------------

    Download\install 'SuperAntiSpyware Home Edition Free Version' from HERE
    • Launch SuperAntiSpyware and click on 'Check for updates'.
    • Once the updates have been installed,exit SuperAntiSpyware.

    ------------------------------------------------------------------------------

    Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

    O4 - HKCU\..\Run: [blahbarb] C:\DOCUME~1\HP_ADM~1\APPLIC~1\CORNOP~1\Multi Eq Exit.exe
    O4 - HKCU\..\Run: [SpyClean] C:\Program Files\Netcom3 Cleaner\SpyClean.exe

    Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis. Reboot into safe mode.

    Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

    Please go to Start > Control Panel > Add/Remove Programs and remove the following (if present):

    Netcom3 Cleaner
    SpyClean


    Please note any other programs that you don't recognize in that list in your next response.

    Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete these folders (if present):

    C:\Program Files\Netcom3 Cleaner
    C:\Documents and Settings\HP_ADM~1\Application Data\CORNOP~1
    <-folder will start with this

    ---------------------------------------------------------------------------

    Scan with SuperAntiSpyware
    • Start SuperAntiSpyware.
    • On the main screen click on 'Scan your computer'.
    • Check: 'Perform Complete Scan then Click 'Next' to start the scan.
    • Superantispyware will now scan your computer,when it's finished it will list all/any infections found.
    • Make sure everything found has a checkmark next to it,then press 'Next'.
    • Click on 'Finish' when you've done.

      It's possible that the program will ask you to reboot in order to delete some files.

      Obtain the SuperAntiSpyware log as follows:
      Click on 'Preferences'.
      Click on the 'Statistics/Logs' tab.
      Under 'Scanner Logs' double click on 'SuperAntiSpyware Scan Log'.
      It will then open in your default text editor,such as Notepad.
      Attach the notepad file here on your next reply

    ------------------------------------------------------------------------------

    You aren't running Firewall Software. Please download and install one of these first!

    Use a Firewall - It is very important that you use a Firewall on your computer. If you use the Windows Firewall you might think that's enough but it only controls inbound traffic. Simply using a Firewall in its default configuration can lower your risk greatly. Here are some firewalls which are free for personal use and most commonly used:
    Comodo (Vista Compatible)
    Kerio
    Online Armor
    Zonealarm (Vista Compatible)

    ------------------------------------------------------------------------

    Please attach the superantispyware log, and run a fresh Hijackthis log to attach as well.
  5. RaFa XD

    RaFa XD TS Rookie Topic Starter

    hi

    thanks for the help. i followed the instructions as told. i found the folders that you told to look and deleted them but in the add/remove programs i dindt(netcom3 & spyCleaner) find the programas so i could remove them i dont know if that is a problem or something i just letting you know.
    ive installed a firewall.

    i have found this program, dont know what its for BONJOUR

    thanks a lot for the help.
  6. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Update your Java Runtime Environment
    • Click the following link
      Java Runtime Environment 6 Update 6
    • The 5th option down is the one you want (click Download)
    • Check the box to agree to terms of service
    • Check the box for your operating system and click 'Download selected'at the bottom
    • After the install Go to Start-> Control Panel-> add/remove programs (Programs and features), and uninstall any old versions
    • Navigate to C:\programfiles\Java -> delete any subfolders except the jre1.6.0_06 folder

    ----------------------------------------------------------

    Download and Run ATF Cleaner
    Download ATF Cleaner by Atribune to your desktop.

    Double-click ATF Cleaner.exe to open it.

    Under Main choose:
    Windows Temp
    Current User Temp
    All Users Temp
    Cookies
    Temporary Internet Files
    Prefetch
    Java Cache

    *The other boxes are optional*
    Then click the Empty Selected button.

    Firefox or Opera:
    Click Firefox or Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Click Exit on the Main menu to close the program.

    -----------------------------------------------------------------

    We need to run an online scan to double check
    Run Kaspersky Online AV Scanner

    Order to use it you have to use Internet Explorer.
    Go to Kaspersky and click the Accept button at the end of the page.

    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
    • Read the Requirements and limitations before you click Accept.
    • Allow the ActiveX download if necessary.
    • Once the database has downloaded, click Next.
    • Click Scan Settings and change the "Scan using the following antivirus database" from standard to extended and then click OK.
    • Click on "My Computer"
    • When the scan has completed, click Save Report As...
    • Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
    • Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.
    Attach the report into your next reply
  7. RaFa XD

    RaFa XD TS Rookie Topic Starter

    howdy!

    did what u told me todo. and heres the kaspersky repory. i have no idea why it dosent let me attach te file the paper clip icon won let me. so i will have to copy paste.

    --------------------------------------------------------------------------------
    KASPERSKY ONLINE SCANNER 7 REPORT
    Monday, June 16, 2008
    Operating System: Microsoft Windows XP Professional Service Pack 2 (build 2600)
    Kaspersky Online Scanner 7 version: 7.0.25.0
    Program database last update: Monday, June 16, 2008 19:34:49
    Records in database: 874123
    --------------------------------------------------------------------------------

    Scan settings:
    Scan using the following database: extended
    Scan archives: yes
    Scan mail databases: yes

    Scan area - My Computer:
    C:\
    D:\
    E:\
    F:\
    K:\

    Scan statistics:
    Files scanned: 95135
    Threat name: 2
    Infected objects: 3
    Suspicious objects: 0
    Duration of the scan: 02:44:41


    File name / Threat name / Threats count
    C:\Documents and Settings\HP_Administrator\Local Settings\Temp\NERO13349\Toolbar.exe Infected: not-a-virus:AdTool.Win32.MyWebSearch.bm 1
    C:\Documents and Settings\HP_Administrator\Local Settings\Temp\NERO14768\Toolbar.exe Infected: not-a-virus:AdTool.Win32.MyWebSearch.bm 1
    C:\Program Files\Online Services\PeoplePC\ISP5900\Branding\ppal3ppc.exe Infected: not-a-virus:AdWare.Win32.Agent.aeh 1

    The selected area was scanned.
  8. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    How is the computer running> any popups

    2 questions did you run ATF cleaner before the scan.

    and did you install peoplepc yourself
  9. RaFa XD

    RaFa XD TS Rookie Topic Starter

    Hola

    no pop ups so far.

    i did ran atf cleaner before scan myself.

    and i dindt understand the second question

    quote "and did you install peoplepc yourself"
  10. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Go to add/remove programs and uninstall
    peoplepc

    Navigate to and delete this folder:
    C:\Program Files\Online Services\PeoplePC\

    Navigate to this folder and delete it's contents but not the folder itself:
    C:\Documents and Settings\HP_Administrator\Local Settings\Temp

    Let me know if you have any trouble. After this we can clean up. Let me know when you have done the above
  11. RaFa XD

    RaFa XD TS Rookie Topic Starter

    hi

    ive done the above. i couldnt find in the add/remove programs the peoplePC program

    i did find the folder and deleted as told. did the rest too. awating for me instructions
    thanks very much to dude youve been really helpful and cool :D
     
  12. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Good Work :grinthumb

    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Set correct settings for files
      • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
      • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
      • If unchecked please check Hide protected operating system files (Recommended)
      • If necessary check "Display content of system folders"
      • If necessary Uncheck Hide file extensions for known file types.
      • Click OK

      clear system restore points

      • This is a good time to clear your existing system restore points and establish a new clean restore point:
        • Go to Start > All Programs > Accessories > System Tools > System Restore
        • Select Create a restore point, and Ok it.
        • Next, go to Start > Run and type in cleanmgr
        • Select the More options tab
        • Choose the option to clean up system restore and OK it.
        This will remove all restore points except the new one you just created.

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        • Change the Download signed ActiveX controls to Prompt
        • Change the Download unsigned ActiveX controls to Disable
        • Change the Initialize and script ActiveX controls not marked as safe to Disable
        • Change the Installation of desktop items to Prompt
        • Change the Launching programs and files in an IFRAME to Prompt
        • Change the Navigate sub-frames across different domains to Prompt
        • When all these settings have been made, click on the OK button.
        • If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.
    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.This is done in Vista through control panel -> windows updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Or Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

      A tutorial on installing & using this product can be found here:

      Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

    9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    here are some additional utilities that will enhance your safety

    • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
    • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software
    :grinthumb :grinthumb
  13. RaFa XD

    RaFa XD TS Rookie Topic Starter

    Hello

    thanks for all the help dude, the computer feel a lot better know and i do cheker every so often fo virus and stuff,

    PS have a good one, or two!
  14. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Glad your problem is solved. Please let me know if any more problems come up

    Regards,

    BD
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