Clipboard missing

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Hello Everyone,

Its been a long while since I was on here but I know that if It can be fixed the answer is here. My sisters computer has no copy and paste function.I suspect she had a virus or something. This is what I am trying. I am trying to copy the picture to a jump drive. When I copy and paste it all that happens is a empty folder that became a shortcut. on the jump drive. I try all the different ways that u copy and no luck. This is Windows 7 operating system that has the problems. It looks like the clipboard is missing. Can somebody help please? Thanks
 
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