I have never joined a forum, but this one seems like a lot of help so I joined to get help. I read the bit about not following others direction so i started this one. I am trying to fix a computer where i work. I have bought Norton for it and that cleared up a lot of the problems, but it always says i need to get rid of the Backdoor.Tidserv!inf virus. Well i am not the best at this, but i am making an attempt at this. Multiple thing i still haven't figured out. 1. the computer will not shutdown. i just get the logonui.exe program fails and then it keeps coming up and you basically have to shut it down by holding down the button to make that stop. I don't have this problem in safe mode though. 2. Did steps one and two from the top of the thread, but got to the gmer program and it just wouldnt even start or open. so i went into safe mode and ran it and it seems to have run a really fast scan, then i have three things under type and i don't see anywhere to hit save. 3. Internet explorer redirects. 4. I constantly have to have in the windows xp pro with service pack three cd to keep windows file protection message away. I am decent at understanding computers, but this is not what i deal with a lot, especially since i personally have a mac. So please help, please and thank you!