TechSpot

[Closed] Windows Explorer crashes, restarts, then crashes again

By ebrim
Mar 27, 2012
  1. This happened recently after my sister downloaded something from the internet, and when I opened the folder to transfer it to her flash drive, a notification popped up telling me that, "Windows Explorer has crashed," and then it restarts (not the computer, just explorer. It sort of "refreshes" the desktop), then loads, and then crashes again.

    I can still use my laptop normally from adjacent accounts, and when I tried deleting the file (the source of all of this, I'm assuming) it says that I need the permission of my main account, even though this account that I am currently using is also and administrator.

    Can someone give me a little help? If there is none to be found I can use this side account for a while until something can be done, but it is incredibly inconvenient.

    I am using Windows 7 currently (32 bit I believe).
     
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Welcome to TechSpot!

    I will have you do some basic malware scans if the system doesn't crash. Depending on the results, I will either handle the problem here or have the thread moved to a more appropriate forum.We can handle the permissions issue if needed.

    Do you have any idea what was downloaded that started this problem- or where the download came from? One thing to check first it to make sure the files and folders are hidden. Leaving them open can cause unexplained Explorer crashes:
    Go to the Control Panel> Folder Options> View tab> make sure these are checked:
    Don't show hidden files and folders
    Hide protected system files and folders(Recommended)
    If you have to make changes, click on Apply> OK. Then reboot.
    ===================================
    IF you crash when booting into Normal Mode:

    Boot into Safe Mode with Networking
    • Restart your computer and start pressing the F8 key on your keyboard.
    • Select the Safe Mode with Networking option when the Windows Advanced Options menu appears, and then press ENTER.

    Please follow these steps: Preliminary Virus and Malware Removal.

    NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

    When you have finished, leave the logs for review in your next reply .
    NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
    ==================================
    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time. I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me. Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't follow directions given to someone else
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.
    Threads are closed after 5 days if there is no reply.
     
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