Alright, so here's what's going on. I am not great at explaining things so I will do my best. BTW my OS is Windows XP Media Center Edition.
When I started up my computer today, a box appeared in the upper left-hand corner of my screen that read at the top: C:\Windows\system32\cmd.exe (while nothing else loads, not even the taskbar) and files began to appear in the box running very quickly. They were moving very quickly but I did see that most of the files began with "Deleted Files.." or something to that effect. I closed the box out since this had never happened to me before & I had no idea what was going on.
Then I opened my browser (Mozilla Firefox) to see if I could check around and see what the problem is and everything was gone from my browser...all of the bookmarks, add-ons, preferences set back to default - as if I had never used it before. After that, I closed the browser and ran an anti-virus scan along with a spyware scan. They did not detect a thing. Actually, when I started up my anti-virus program (AVG) it was as if I had never used that before either.
I then decided to restart my computer and the same box appeared doing the same thing as before. I immediately shut the window this time. Now my desktop picture isn't there either. I restarted Firefox and saw the same thing happen again - it was reset to default as if I were never there.
So, this is what the story is so far & I have not restarted since - I came directly to this site to find some help. I would really appreciate any and all help as I would like to resolve this problem as quickly as possible. Thank you for taking the time to read this message. If you need any more information on my problem or anything else I may have missed, please say so and I will supply it. Thanks again, everyone.
---Kate
When I started up my computer today, a box appeared in the upper left-hand corner of my screen that read at the top: C:\Windows\system32\cmd.exe (while nothing else loads, not even the taskbar) and files began to appear in the box running very quickly. They were moving very quickly but I did see that most of the files began with "Deleted Files.." or something to that effect. I closed the box out since this had never happened to me before & I had no idea what was going on.
Then I opened my browser (Mozilla Firefox) to see if I could check around and see what the problem is and everything was gone from my browser...all of the bookmarks, add-ons, preferences set back to default - as if I had never used it before. After that, I closed the browser and ran an anti-virus scan along with a spyware scan. They did not detect a thing. Actually, when I started up my anti-virus program (AVG) it was as if I had never used that before either.
I then decided to restart my computer and the same box appeared doing the same thing as before. I immediately shut the window this time. Now my desktop picture isn't there either. I restarted Firefox and saw the same thing happen again - it was reset to default as if I were never there.
So, this is what the story is so far & I have not restarted since - I came directly to this site to find some help. I would really appreciate any and all help as I would like to resolve this problem as quickly as possible. Thank you for taking the time to read this message. If you need any more information on my problem or anything else I may have missed, please say so and I will supply it. Thanks again, everyone.
---Kate