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Comcast technician tracking tool aims to stop wasting your time

By Shawn Knight
Nov 20, 2014
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  1. Scheduling a technician to install or repair Internet / cable / phone services is a royal pain. While most service providers offer an arrival window of anywhere between two and four hours or so, it's not uncommon to see the technician...

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  2. S_Brideau

    S_Brideau TS Rookie Posts: 65

    This is only new to Comcast apparently. A Quebec ISP called Videotron has been doing it for years, except for the map part. They can even call you 5 to 30 minutes prior depending on what you prefer.
     
  3. dkbroadband

    dkbroadband TS Rookie Posts: 25

    Nicefor the customer, but I feel sorry for the tech - always being watched...
     

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