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Completed 8 steps; trojan etc found

Discussion in 'Virus and Malware Removal' started by fds, Jan 15, 2009.

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  1. fds Newcomer, in training

    Had Symantec av corporate which could not clean the trojan and kept asking for restart.
    If I click on temp internet files: "this page has an unspecified potential security risk"
    fds, Jan 15, 2009
    #1

  2. fds Newcomer, in training

    No comments at all? did I not put enough info or is there nothing to say?
    fds, Jan 16, 2009
    #2

  3. Bobbye Helper on the Fringe

    When someone presents with the overload of programs and startups such as you have, it can be a time consuming task to go through all the entries.

    1. Did you let Avira quarantine what it found? Did you delete the quarantined files?
    2. Decide whether you want Symantec or Avira to be your antivirus program and remover the other. Having two AV programs can cause conflicts resulting in less protection, no more.

    3. Please disable this program while we are cleaning:
    Complete the antivirus uninstall for the program you don't want to keep and disable the Tauscan program> then>>
    4. Remove bad HijackThis entries
    • Run HijackThis
    • Click on the System Scan Only button
    • Put a check beside all of the items listed below (if present):

    • Close all open windows and browsers/email, etc...
    • Click on the "Fix Checked" button
    • When completed, close the application and reboot.

    Please update and rescan with Malwarebytes, SuperAntispyware, follow with new scan for HijackThis. Attach the new logs. Be sure you have addressed #1, 2 and 3 in the beginning of this post first.
    Bobbye, Jan 17, 2009
    #3
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