I have already gone to the maleware and was told it is a Windows issue. I am trying to fix my sister's computer. It will just not act right. WIndows takes forever to load and will reset. It takes forever for the internet to just load and even when it does, the pages you are wanting to go to, may not load. Facebook doesn't want to work for her very well. She has a few games she plays and on her computer it is always saying sorry we hit a snag, reload page. It doesn't do that on my computer. Hope you can help.