TechSpot

Computer Crash

By Suffix
Nov 10, 2005
  1. Sorry you guys probably get allot of these. I looked through some of them and it seemed they were on a case to case basis and didn’t really sound like my problem too much so I decided to make a new post.

    Anyway here is my problem. I reformat regularly just to keep my pc clean and just get a fresh start. A while ago I started to get weird crashes ECT that when rebooted windows said was a device driver error. After a few days of uninstalling and updating drivers for everything I was still having the problem. I decided I needed a reformat anyway so I did so. The problem continued even after the reformat. I tried quite a few things such as that ram test program recommended in the sticky and I even went as far as upgrading my video card thinking that was the problem (not the sole reason I upgraded it but I thought it may have been the problem) so I upgraded my 9800 pro for an x800 all in wonder. The crashing continued after that as well. Let me describe the Crashes so that maybe that will help you. The reason I always figured it was the video card is the crashes only occur in computer games, and when it crashes the monitor get covered in neon like colors and I get a repeating sound loop, at this point the computer is completely frozen. After a few seconds the screen goes black and I’m pretty sure the computer is functioning because Often when I’m on Ventrillo or Teamspeak I am able to tell my friends "Hold on im crashing" and they can respond back and then I have to manually hit the power button to restart it. About 2 months ago that wasn’t the case, it just restart on its own. The recent crashes haven’t been leaving minidump files for whatever reason, but these ones are from September maybe they can shed some light. Sorry for the lengthy story but I thought maybe some background would help.

    Comp Specs
    Windows XP professional
    P4 2.8 GHz HT enabled
    Asus p4p800 e deluxe
    1 gig pc3200
    ati radeon x800 all in wonder

    Here are some of the minidumps from September, let me know if I can run any other programs that may help this out. Thanks in advance for any help.
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    All your minidumps crash at i8042prt.sys. This is the Windows keyboard/mouse driver.

    It may have become corrupt.

    Click start/run and type sfc /scannow into the run box. Note the space between the sfc command and the forward slash.

    This will cause windows to scan it`s protected system files, and replace them as necessary. You will need to have your Windows disk in your cd drive.

    Regards Howard :wave: :wave:
     
  3. Suffix

    Suffix TS Rookie Topic Starter

    Wow thanks howard. Never would I have imagined the problem to be a keyboard or mouse. Thanks a ton for your quick response. Id also like to mention I think this forum is great Im going to have to start coming here more often, most sites people simply disreguard people who need help and make fun of them and offer no help. Im running the command now and ill play some cod2 to make sure its done its thing :D

    EDIT: Bad news, just tried to play a game and still got a crash, must be a different error. As I said the new crashes dont produce a minidump file because the computer doesnt restart itself, I have to press the reset button. Is there some sort of program I can run during a crash to figure out what happened?
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Take a look in your event viewer. Go to your control panel, and double click on administrative tools, then the event viewer.

    What psu do you have, and what is it`s wattage?

    Regards Howard :)
     
  5. Suffix

    Suffix TS Rookie Topic Starter

    I have a 500 watt Ultra X connect, I used a PSU calculator that came up with 380 watts to run all my hardware and fans so I think Im ok on the power supply, So I should leave the event viewer running during a crash?

    I just took a look through the Event Viewer and I Seem to get Warnings for a source called ati2mag about probly as often as I was crashing, Could these be the source of the crash? Thatd be my Graphics card correct?
     
  6. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Hi Suffix,

    Your windows is crashed with double fault because the stack is overflowed. From the stack trace, I find the following pattern repeats. Finally all kernel stack is overflowed.

    f7c48118 f7a8fa0c 865bf2a8 865720b0 00000000 i8042prt!I8xCompletePendedRequest+0x3e
    f7c48150 8050f5ac 865bf2a8 865720b0 00000000 i8042prt!I8xControllerRoutine+0x1c8
    f7c48174 f7a8f9ab 865bb9e8 865bf2a8 f7a8f9b5 nt!IoAllocateController+0x34
    f7c48190 8050f5f6 865bf2a8 865720b0 865bf360 i8042prt!I8xStartIo+0xc6
    f7c481b0 804e5bfc 865bf2a8 00000000 f7c481dc nt!IopStartNextPacket+0x56
    f7c481c0 f7a8fcc5 865bf2a8 00000000 85d80006 nt!IoStartNextPacket+0x38

    Probably it is faulty keyboard, mouse or motherboard.

    STACK_TEXT:
    f7c47ffc 804ecddd 863ce048 86503da8 00000000 nt!KeInitializeApc+0x2
    f7c48040 f7a8fcae 863c0006 863ce008 865bf360 nt!IopfCompleteRequest+0x247
    f7c48054 f7a8fa0c 865bf2a8 863ce008 00000000 i8042prt!I8xCompletePendedRequest+0x27
    f7c4808c 8050f5ac 865bf2a8 863ce008 00000000 i8042prt!I8xControllerRoutine+0x1c8
    f7c480b0 f7a8f9ab 865bb9e8 865bf2a8 f7a8f9b5 nt!IoAllocateController+0x34
    f7c480cc 8050f5f6 865bf2a8 863ce008 865bf360 i8042prt!I8xStartIo+0xc6
    f7c480ec 804e5bfc 865bf2a8 00000000 f7c48118 nt!IopStartNextPacket+0x56
    f7c480fc f7a8fcc5 865bf2a8 00000000 86570006 nt!IoStartNextPacket+0x38
    f7c48118 f7a8fa0c 865bf2a8 865720b0 00000000 i8042prt!I8xCompletePendedRequest+0x3e
    f7c48150 8050f5ac 865bf2a8 865720b0 00000000 i8042prt!I8xControllerRoutine+0x1c8
    f7c48174 f7a8f9ab 865bb9e8 865bf2a8 f7a8f9b5 nt!IoAllocateController+0x34
    f7c48190 8050f5f6 865bf2a8 865720b0 865bf360 i8042prt!I8xStartIo+0xc6
    f7c481b0 804e5bfc 865bf2a8 00000000 f7c481dc nt!IopStartNextPacket+0x56
    f7c481c0 f7a8fcc5 865bf2a8 00000000 85d80006 nt!IoStartNextPacket+0x38
    f7c481dc f7a8fa0c 865bf2a8 85d87008 00000000 i8042prt!I8xCompletePendedRequest+0x3e
    f7c48214 8050f5ac 865bf2a8 85d87008 00000000 i8042prt!I8xControllerRoutine+0x1c8
    f7c48238 f7a8f9ab 865bb9e8 865bf2a8 f7a8f9b5 nt!IoAllocateController+0x34
    f7c48254 8050f5f6 865bf2a8 85d87008 865bf360 i8042prt!I8xStartIo+0xc6
    f7c48274 804e5bfc 865bf2a8 00000000 f7c482a0 nt!IopStartNextPacket+0x56
    f7c48284 f7a8fcc5 865bf2a8 00000000 86360006 nt!IoStartNextPacket+0x38
    f7c482a0 f7a8fa0c 865bf2a8 863610f0 00000000 i8042prt!I8xCompletePendedRequest+0x3e
    f7c482d8 8050f5ac 865bf2a8 863610f0 00000000 i8042prt!I8xControllerRoutine+0x1c8
    f7c482fc f7a8f9ab 865bb9e8 865bf2a8 f7a8f9b5 nt!IoAllocateController+0x34
    f7c48318 8050f5f6 865bf2a8 863610f0 865bf360 i8042prt!I8xStartIo+0xc6
    f7c48338 804e5bfc 865bf2a8 00000000 f7c48364 nt!IopStartNextPacket+0x56
    f7c48348 f7a8fcc5 865bf2a8 00000000 86370006 nt!IoStartNextPacket+0x38
    f7c48364 f7a8fa0c 865bf2a8 86375560 00000000 i8042prt!I8xCompletePendedRequest+0x3e
    f7c4839c 8050f5ac 865bf2a8 86375560 00000000 i8042prt!I8xControllerRoutine+0x1c8
    f7c483c0 f7a8f9ab 865bb9e8 865bf2a8 f7a8f9b5 nt!IoAllocateController+0x34
    f7c483dc 8050f5f6 865bf2a8 86375560 865bf360 i8042prt!I8xStartIo+0xc6
    f7c483fc 804e5bfc 865bf2a8 00000000 f7c48428 nt!IopStartNextPacket+0x56
    f7c4840c f7a8fcc5 865bf2a8 00000000 86500006 nt!IoStartNextPacket+0x38
    f7c48428 f7a8fa0c 865bf2a8 8650e008 00000000 i8042prt!I8xCompletePendedRequest+0x3e
    f7c48460 8050f5ac 865bf2a8 8650e008 00000000 i8042prt!I8xControllerRoutine+0x1c8
    f7c48484 f7a8f9ab 865bb9e8 865bf2a8 f7a8f9b5 nt!IoAllocateController+0x34
    f7c484a0 8050f5f6 865bf2a8 8650e008 865bf360 i8042prt!I8xStartIo+0xc6
    f7c484c0 804e5bfc 865bf2a8 00000000 f7c484ec nt!IopStartNextPacket+0x56
    f7c484d0 f7a8fcc5 865bf2a8 00000000 863a0006 nt!IoStartNextPacket+0x38
    f7c484ec f7a8fa0c 865bf2a8 863a95d8 00000000 i8042prt!I8xCompletePendedRequest+0x3e
    f7c48524 8050f5ac 865bf2a8 863a95d8 00000000 i8042prt!I8xControllerRoutine+0x1c8
    f7c48548 f7a8f9ab 865bb9e8 865bf2a8 f7a8f9b5 nt!IoAllocateController+0x34
    f7c48564 8050f5f6 865bf2a8 863a95d8 865bf360 i8042prt!I8xStartIo+0xc6
    f7c48584 804e5bfc 865bf2a8 00000000 f7c485b0 nt!IopStartNextPacket+0x56
    f7c48594 f7a8fcc5 865bf2a8 00000000 85b60006 nt!IoStartNextPacket+0x38
    f7c485b0 f7a8fa0c 865bf2a8 85b614c8 00000000 i8042prt!I8xCompletePendedRequest+0x3e
    f7c485e8 8050f5ac 865bf2a8 85b614c8 00000000 i8042prt!I8xControllerRoutine+0x1c8
    f7c4860c f7a8f9ab 865bb9e8 865bf2a8 f7a8f9b5 nt!IoAllocateController+0x34
    f7c48628 8050f5f6 865bf2a8 85b614c8 865bf360 i8042prt!I8xStartIo+0xc6
    f7c48648 804e5bfc 865bf2a8 00000000 f7c48674 nt!IopStartNextPacket+0x56
    f7c48658 f7a8fcc5 865bf2a8 00000000 865b0006 nt!IoStartNextPacket+0x38
     
  7. Suffix

    Suffix TS Rookie Topic Starter

    Thanks a ton for response cpc, I have an extra keyboard and mouse laying around I guess ill swap them out one by one and see if that stops the problem.
     
  8. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Status update

    Hi Suffix,

    Do you have any update of the problem?
     
  9. Suffix

    Suffix TS Rookie Topic Starter

    funny you should ask cpc, problem still presists, is it possible to get ahold of you on aim or something tonight, that way you could ask me questions and have rapid fire responses? If you have aim mine is ImBrenden87, Id appreciate talking to you.
     
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