TechSpot

Computer crashes and freezes

By subzero20001
Jul 8, 2009
Topic Status:
Not open for further replies.
  1. My computer crashes and says: "collecting data for crash dump" and counts to a hundred and then turns off altogether. Sometimes instead, it just freezes. When I turn it back on a lot of times I have to restart it multiple times before i can boot it up without a freeze. Can someone please help?
  2. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Hi there,

    Could you please attach the latest 3-4 mini dump files to your next post.

    They can be found in

    Start > My Computer > Local Disk C: > Windows > Minidump

    Someone will be able to debug them for you :)
  3. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    hmm, it says I don't have permission to open the file, even though I'm on the administrator log in.
  4. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Can you access it via safemode?
  5. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    let me check
  6. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    It's not giving me the option to start in safemode
  7. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Sorry, I should have explained it a bit better.

    When your machine is booting up, tap F8 repeatedly and it should direct you to a black screen with white writing. It should have multiple options, including three options for Safemode. You want the first option of just 'Safemode'
  8. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    The file isn't even there anymore. Hmm. Should I just post it the next time it happens?
  9. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    okay, it happened again, and I tried to open the file in safe mode, but I couldn't. My computer also doesn't recognize the format it's in.
  10. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    Oh by the way, this was happening when my computer was using vista, and then I switched to windows 7 and it's still happening.
  11. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Ok, need a bit more info on the crash.

    When does this crash happen?

    Is there anything in eventviewer. To get there

    Start > Run > Type eventvwr > System. See if there are any recent Red Errors and post the details here
     
  12. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    It usually crashes while I'm playing World of Warcraft, but it's crashed once or twice while I wasn't
  13. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Hi subzero20001,

    Could you give us your complete system specs
  14. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    I'm sorry, I'm incredibly bad when it comes to computers, what do you mean by system specs? haha.
  15. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    :) No problem. Just list what your hardware is. For example, my system specs are

    Cpu - Intel Core 2 Quad Q8200
    RAM - G-Skill 2GB
    PSU - Antec 800W
    Graphics card - NVIDIA GeForce 9600GT
    Motherboard - Asus P5Q
    OS - Windows XP Pro

    Or, if it is not custom made or doesn't list these specifically. Then just let me know what brand and model your machine is
  16. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    nice computer lol
  17. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Graphics card needs updating :) and possibly more RAM.

    Sadly I cannot afford because I have little things to pay like rent, power and food.

    Nothing important :p
  18. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    It doesn't it's an HP Pavillion Media Center mB 100n TV PC, sorry it crashed while I was typing this.
  19. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    and I have a graphics card that I got. But that was installed a while before this started, so it's probably not the problem.
  20. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    I'd suggest testing your video RAM as a start. I wouldn't rule it out just now.

    Download this tool here, and run it. Its pretty straight forward and only takes around an hour or so
  21. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    Yeah, I tried testing it three different time, and it froze every time.
  22. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Is the card still under warranty?.

    Since your just putting stress on your graphics card, and the machine is freezing then I'd suggest either returning the card. Or trying a different card in the machine
  23. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    I took the graphics card out for a little and it still crashed. this was a couple of days ago.
  24. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Then it might be time to move onto the actual system RAM.

    Here is some info on running memtest

    Make sure it passes for at least 7 times. Most people run this test overnight
  25. subzero20001

    subzero20001 TS Rookie Topic Starter Posts: 19

    How do I know how many sticks of RAM are in my computer?
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.