TechSpot

Computer freezes need help

By taikoboi
Jun 7, 2006
  1. Hi is there any way that you can check to see why your computer crashed? I have windows media center and my computer freezes when i'm playing everquest 2. I updated all my drivers and it still freezes forcing me to restart manually. Someone told me there is a record to see what happend before your computer crashes.
     
  2. WinDoWsMoNoPoLy

    WinDoWsMoNoPoLy TS Rookie Posts: 252

    Yes, they're called minidumps, read the sticky on this forum about them.
     
  3. taikoboi

    taikoboi TS Rookie Topic Starter

    where can i find that program on my computer?
     
  4. taikoboi

    taikoboi TS Rookie Topic Starter

    I think i found it.. can anyone see what the problem is for me.

    Application exception occurred:
    App: C:\Program Files\Common Files\Symantec Shared\NMain.exe (pid=3468)
    When: 6/7/2006 @ 20:17:31.531
    Exception number: c0000005 (access violation)

    *----> System Information <----*
    Computer Name: FIRAS
    User Name: Firas Obaidy
    Terminal Session Id: 0
    Number of Processors: 2
    Processor Type: x86 Family 15 Model 3 Stepping 4
    Windows Version: 5.1
    Current Build: 2600
    Service Pack: 2
    Current Type: Multiprocessor Free
    Registered Organization:
    Registered Owner: Firas Obaidy

    *----> Task List <----*
    0 System Process
    4 System
    672 smss.exe
    728 csrss.exe
    756 winlogon.exe
    800 services.exe
    812 lsass.exe
    980 svchost.exe
    1060 svchost.exe
    1156 svchost.exe
    1240 svchost.exe
    1320 svchost.exe
    1468 spoolsv.exe
    292 ccProxy.exe
    340 ccSetMgr.exe
    376 navapsvc.exe
    424 nvsvc32.exe
    460 SNDSrvc.exe
    500 SonicStageMonitoring.exe
    696 SMceMan.exe
    1188 VzFw.exe
    1336 ccEvtMgr.exe
    1952 RM_SV.exe
    184 SAVScan.exe
    224 alg.exe
    2668 Explorer.EXE
    2716 wscntfy.exe
    3272 msiexec.exe
    3664 AGRSMMSG.exe
    3700 ehtray.exe
    3732 sHotKey.exe
    3996 VAIOUpdt.exe
    4032 ezSP_Px.exe
    2040 ccApp.exe
    620 Mixer.exe
    568 RUNDLL32.EXE
    2096 msmsgs.exe
    3028 LUALL.EXE
    3112 LUCOMS~1.EXE
    3704 ehmsas.exe
    3912 ehSched.exe
    3324 msdtc.exe
    3356 WMIADAP.EXE
    2688 wuauclt.exe
    1744 autorun.exe
    3820 autorun.exe
    3492 setup.exe
    3376 OSE.EXE
    3768 msiexec.exe
    2900 MsiExec.exe
    2992 MsiExec.exe
    2084 MsiExec.exe
    3468 NMain.exe
    3896 drwtsn32.exe

    *----> Module List <----*
    (0000000000400000 - 00000000004a1000: C:\Program Files\Common Files\Symantec Shared\NMain.exe
    (00000000009f0000 - 0000000000b24000: C:\Program Files\Norton Internet Security\NISPLUG.DLL
    (0000000000b30000 - 0000000000b79000: C:\Program Files\Norton Internet Security\NISRES.DLL
    (0000000001320000 - 0000000001375000: C:\Program Files\Norton Internet Security\NISLCOM.dll
    (0000000001590000 - 00000000015b6000: C:\Program Files\Common Files\Symantec Shared\SymLTCHK.dll
    (00000000015c0000 - 00000000015ec000: C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVUI.dll
    (00000000015f0000 - 0000000001603000: C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVError.dll
    (0000000001610000 - 000000000161b000: C:\PROGRA~1\NORTON~1\NORTON~1\N32Exclu.dll
    (0000000001850000 - 00000000018d5000: C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVUIRES.DLL
    (00000000018e0000 - 00000000019b8000: C:\PROGRA~1\NORTON~1\NORTON~1\NAVOpts.dll
    (00000000019c0000 - 0000000001a3b000: C:\PROGRA~1\NORTON~1\NORTON~1\S32NAVO.DLL
    (0000000001b40000 - 0000000001b75000: C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVOPTRF.DLL
    (000000000ffd0000 - 000000000fff8000: C:\WINDOWS\system32\rsaenh.dll
    (0000000010000000 - 0000000010030000: C:\PROGRA~1\COMMON~1\SYMANT~1\ANTISPAM\asOEHook.dll
    (0000000020000000 - 00000000202c5000: C:\WINDOWS\system32\xpsp2res.dll
    (000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\uxtheme.dll
    (000000005b860000 - 000000005b8b4000: C:\WINDOWS\system32\netapi32.dll
    (000000005d090000 - 000000005d127000: C:\WINDOWS\system32\comctl32.dll
    (000000006abd0000 - 000000006abec000: C:\Program Files\Common Files\Symantec Shared\ccLogin.dll
    (000000006ac00000 - 000000006ac0e000: C:\Program Files\Common Files\Symantec Shared\ccProSub.dll
    (000000006ae50000 - 000000006ae66000: C:\Program Files\Common Files\Symantec Shared\ccSet.dll
    (000000006ae90000 - 000000006aeab000: C:\Program Files\Common Files\Symantec Shared\ccVrTrst.dll
    (000000006aeb0000 - 000000006aedc000: C:\PROGRA~1\COMMON~1\SYMANT~1\ccWebWnd.dll
    (000000006ecd0000 - 000000006ecf5000: C:\Program Files\Common Files\Symantec Shared\LiveReg\LSPlugin.dll
    (000000006f640000 - 000000006f6c6000: C:\WINDOWS\system32\SymNeti.DLL
    (0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
    (0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll
    (0000000071ad0000 - 0000000071ad9000: C:\WINDOWS\system32\WSOCK32.dll
    (00000000745e0000 - 00000000748a6000: C:\WINDOWS\system32\msi.dll
    (0000000075e90000 - 0000000075f40000: C:\WINDOWS\system32\SXS.DLL
    (0000000076080000 - 00000000760e5000: C:\WINDOWS\system32\MSVCP60.dll
    (0000000076390000 - 00000000763ad000: C:\WINDOWS\system32\IMM32.DLL
    (00000000763b0000 - 00000000763f9000: C:\WINDOWS\system32\comdlg32.dll
    (00000000769c0000 - 0000000076a73000: C:\WINDOWS\system32\userenv.dll
    (0000000076b40000 - 0000000076b6d000: C:\WINDOWS\system32\WINMM.dll
    (0000000076c30000 - 0000000076c5e000: C:\WINDOWS\system32\WinTrust.dll
    (0000000076c90000 - 0000000076cb8000: C:\WINDOWS\system32\IMAGEHLP.dll
    (0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL
    (0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll
    (0000000077120000 - 00000000771ac000: C:\WINDOWS\system32\OLEAUT32.dll
    (00000000771b0000 - 0000000077256000: C:\WINDOWS\system32\WININET.dll
    (00000000773d0000 - 00000000774d2000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
    (00000000774e0000 - 000000007761c000: C:\WINDOWS\system32\ole32.dll
    (0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll
    (0000000077a80000 - 0000000077b14000: C:\WINDOWS\system32\CRYPT32.dll
    (0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
    (0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\Apphelp.dll
    (0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
    (0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
    (0000000077d40000 - 0000000077dd0000: C:\WINDOWS\system32\USER32.dll
    (0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
    (0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
    (0000000077f10000 - 0000000077f56000: C:\WINDOWS\system32\GDI32.dll
    (0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
    (0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\secur32.dll
    (000000007c000000 - 000000007c054000: C:\WINDOWS\system32\MSVCR70.dll
    (000000007c080000 - 000000007c0f7000: C:\WINDOWS\system32\MSVCP70.dll
    (000000007c120000 - 000000007c138000: C:\WINDOWS\system32\ATL70.DLL
    (000000007c800000 - 000000007c8f4000: C:\WINDOWS\system32\kernel32.dll
    (000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll
    (000000007c9c0000 - 000000007d1d4000: C:\WINDOWS\system32\SHELL32.dll

    *----> State Dump for Thread Id 0x898 <----*

    eax=00000000 ebx=00000005 ecx=01df3098 edx=7c90eb94 esi=01df3098 edi=0097c0a0
    eip=6aebbadb esp=0012d208 ebp=0012d268 iopl=0 nv up ei pl nz na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000206

    *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\PROGRA~1\COMMON~1\SYMANT~1\ccWebWnd.dll -
    function: ccWebWnd
    6aebbaae c400 les eax,[eax]
    6aebbab0 0000 add [eax],al
    6aebbab2 75c0 jnz ccWebWnd+0xba74 (6aebba74)
    6aebbab4 68bcddec6a push 0x6aecddbc
    6aebbab9 8bce mov ecx,esi
    6aebbabb e870f5ffff call ccWebWnd+0xb030 (6aebb030)
    6aebbac0 e98c000000 jmp ccWebWnd+0xbb51 (6aebbb51)
    6aebbac5 c744240c00000000 mov dword ptr [esp+0xc],0x0
    6aebbacd c744242001000000 mov dword ptr [esp+0x20],0x1
    6aebbad5 8b8694000000 mov eax,[esi+0x94]
    FAULT ->6aebbadb 8b10 mov edx,[eax] ds:0023:00000000=????????
    6aebbadd 8d4c240c lea ecx,[esp+0xc]
    6aebbae1 51 push ecx
    6aebbae2 50 push eax
    6aebbae3 ff5278 call dword ptr [edx+0x78]
    6aebbae6 8b5664 mov edx,[esi+0x64]
    6aebbae9 6aff push 0xff
    6aebbaeb 52 push edx
    6aebbaec ff1584d0ec6a call dword ptr [ccWebWnd+0x1d084 (6aecd084)]
    6aebbaf2 85c0 test eax,eax
    6aebbaf4 8b3d14d2ec6a mov edi,[ccWebWnd+0x1d214 (6aecd214)]

    *----> Stack Back Trace <----*
    *** ERROR: Module load completed but symbols could not be loaded for C:\Program Files\Common Files\Symantec Shared\NMain.exe
    WARNING: Stack unwind information not available. Following frames may be wrong.
    ChildEBP RetAddr Args to Child
    0012d268 00411e47 0097c0a0 00000005 0175ce90 ccWebWnd+0xbadb
    00000000 00000000 00000000 00000000 00000000 NMain+0x11e47
     
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