Computer freezes need help

[taikoboi]

Hi is there any way that you can check to see why your computer crashed? I have windows media center and my computer freezes when i'm playing everquest 2. I updated all my drivers and it still freezes forcing me to restart manually. Someone told me there is a record to see what happend before your computer crashes.

 

[WinDoWsMoNoPoLy]

Yes, they're called minidumps, read the sticky on this forum about them.

 

[taikoboi]

where can i find that program on my computer?

 

[taikoboi]

I think i found it.. can anyone see what the problem is for me.

Application exception occurred:
App: C:\Program Files\Common Files\Symantec Shared\NMain.exe (pid=3468)
When: 6/7/2006 @ 20:17:31.531
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: FIRAS
User Name: Firas Obaidy
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 15 Model 3 Stepping 4
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner: Firas Obaidy

*----> Task List <----*
0 System Process
4 System
672 smss.exe
728 csrss.exe
756 winlogon.exe
800 services.exe
812 lsass.exe
980 svchost.exe
1060 svchost.exe
1156 svchost.exe
1240 svchost.exe
1320 svchost.exe
1468 spoolsv.exe
292 ccProxy.exe
340 ccSetMgr.exe
376 navapsvc.exe
424 nvsvc32.exe
460 SNDSrvc.exe
500 SonicStageMonitoring.exe
696 SMceMan.exe
1188 VzFw.exe
1336 ccEvtMgr.exe
1952 RM_SV.exe
184 SAVScan.exe
224 alg.exe
2668 Explorer.EXE
2716 wscntfy.exe
3272 msiexec.exe
3664 AGRSMMSG.exe
3700 ehtray.exe
3732 sHotKey.exe
3996 VAIOUpdt.exe
4032 ezSP_Px.exe
2040 ccApp.exe
620 Mixer.exe
568 RUNDLL32.EXE
2096 msmsgs.exe
3028 LUALL.EXE
3112 LUCOMS~1.EXE
3704 ehmsas.exe
3912 ehSched.exe
3324 msdtc.exe
3356 WMIADAP.EXE
2688 wuauclt.exe
1744 autorun.exe
3820 autorun.exe
3492 setup.exe
3376 OSE.EXE
3768 msiexec.exe
2900 MsiExec.exe
2992 MsiExec.exe
2084 MsiExec.exe
3468 NMain.exe
3896 drwtsn32.exe

*----> Module List <----*
(0000000000400000 - 00000000004a1000: C:\Program Files\Common Files\Symantec Shared\NMain.exe
(00000000009f0000 - 0000000000b24000: C:\Program Files\Norton Internet Security\NISPLUG.DLL
(0000000000b30000 - 0000000000b79000: C:\Program Files\Norton Internet Security\NISRES.DLL
(0000000001320000 - 0000000001375000: C:\Program Files\Norton Internet Security\NISLCOM.dll
(0000000001590000 - 00000000015b6000: C:\Program Files\Common Files\Symantec Shared\SymLTCHK.dll
(00000000015c0000 - 00000000015ec000: C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVUI.dll
(00000000015f0000 - 0000000001603000: C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVError.dll
(0000000001610000 - 000000000161b000: C:\PROGRA~1\NORTON~1\NORTON~1\N32Exclu.dll
(0000000001850000 - 00000000018d5000: C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVUIRES.DLL
(00000000018e0000 - 00000000019b8000: C:\PROGRA~1\NORTON~1\NORTON~1\NAVOpts.dll
(00000000019c0000 - 0000000001a3b000: C:\PROGRA~1\NORTON~1\NORTON~1\S32NAVO.DLL
(0000000001b40000 - 0000000001b75000: C:\Program Files\Norton Internet Security\Norton AntiVirus\NAVOPTRF.DLL
(000000000ffd0000 - 000000000fff8000: C:\WINDOWS\system32\rsaenh.dll
(0000000010000000 - 0000000010030000: C:\PROGRA~1\COMMON~1\SYMANT~1\ANTISPAM\asOEHook.dll
(0000000020000000 - 00000000202c5000: C:\WINDOWS\system32\xpsp2res.dll
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\uxtheme.dll
(000000005b860000 - 000000005b8b4000: C:\WINDOWS\system32\netapi32.dll
(000000005d090000 - 000000005d127000: C:\WINDOWS\system32\comctl32.dll
(000000006abd0000 - 000000006abec000: C:\Program Files\Common Files\Symantec Shared\ccLogin.dll
(000000006ac00000 - 000000006ac0e000: C:\Program Files\Common Files\Symantec Shared\ccProSub.dll
(000000006ae50000 - 000000006ae66000: C:\Program Files\Common Files\Symantec Shared\ccSet.dll
(000000006ae90000 - 000000006aeab000: C:\Program Files\Common Files\Symantec Shared\ccVrTrst.dll
(000000006aeb0000 - 000000006aedc000: C:\PROGRA~1\COMMON~1\SYMANT~1\ccWebWnd.dll
(000000006ecd0000 - 000000006ecf5000: C:\Program Files\Common Files\Symantec Shared\LiveReg\LSPlugin.dll
(000000006f640000 - 000000006f6c6000: C:\WINDOWS\system32\SymNeti.DLL
(0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
(0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll
(0000000071ad0000 - 0000000071ad9000: C:\WINDOWS\system32\WSOCK32.dll
(00000000745e0000 - 00000000748a6000: C:\WINDOWS\system32\msi.dll
(0000000075e90000 - 0000000075f40000: C:\WINDOWS\system32\SXS.DLL
(0000000076080000 - 00000000760e5000: C:\WINDOWS\system32\MSVCP60.dll
(0000000076390000 - 00000000763ad000: C:\WINDOWS\system32\IMM32.DLL
(00000000763b0000 - 00000000763f9000: C:\WINDOWS\system32\comdlg32.dll
(00000000769c0000 - 0000000076a73000: C:\WINDOWS\system32\userenv.dll
(0000000076b40000 - 0000000076b6d000: C:\WINDOWS\system32\WINMM.dll
(0000000076c30000 - 0000000076c5e000: C:\WINDOWS\system32\WinTrust.dll
(0000000076c90000 - 0000000076cb8000: C:\WINDOWS\system32\IMAGEHLP.dll
(0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL
(0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll
(0000000077120000 - 00000000771ac000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000771b0000 - 0000000077256000: C:\WINDOWS\system32\WININET.dll
(00000000773d0000 - 00000000774d2000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
(00000000774e0000 - 000000007761c000: C:\WINDOWS\system32\ole32.dll
(0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll
(0000000077a80000 - 0000000077b14000: C:\WINDOWS\system32\CRYPT32.dll
(0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\Apphelp.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077d40000 - 0000000077dd0000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f56000: C:\WINDOWS\system32\GDI32.dll
(0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\secur32.dll
(000000007c000000 - 000000007c054000: C:\WINDOWS\system32\MSVCR70.dll
(000000007c080000 - 000000007c0f7000: C:\WINDOWS\system32\MSVCP70.dll
(000000007c120000 - 000000007c138000: C:\WINDOWS\system32\ATL70.DLL
(000000007c800000 - 000000007c8f4000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll
(000000007c9c0000 - 000000007d1d4000: C:\WINDOWS\system32\SHELL32.dll

*----> State Dump for Thread Id 0x898 <----*

eax=00000000 ebx=00000005 ecx=01df3098 edx=7c90eb94 esi=01df3098 edi=0097c0a0
eip=6aebbadb esp=0012d208 ebp=0012d268 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000206

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\PROGRA~1\COMMON~1\SYMANT~1\ccWebWnd.dll -
function: ccWebWnd
6aebbaae c400 les eax,[eax]
6aebbab0 0000 add [eax],al
6aebbab2 75c0 jnz ccWebWnd+0xba74 (6aebba74)
6aebbab4 68bcddec6a push 0x6aecddbc
6aebbab9 8bce mov ecx,esi
6aebbabb e870f5ffff call ccWebWnd+0xb030 (6aebb030)
6aebbac0 e98c000000 jmp ccWebWnd+0xbb51 (6aebbb51)
6aebbac5 c744240c00000000 mov dword ptr [esp+0xc],0x0
6aebbacd c744242001000000 mov dword ptr [esp+0x20],0x1
6aebbad5 8b8694000000 mov eax,[esi+0x94]
FAULT ->6aebbadb 8b10 mov edx,[eax] ds:0023:00000000=????????
6aebbadd 8d4c240c lea ecx,[esp+0xc]
6aebbae1 51 push ecx
6aebbae2 50 push eax
6aebbae3 ff5278 call dword ptr [edx+0x78]
6aebbae6 8b5664 mov edx,[esi+0x64]
6aebbae9 6aff push 0xff
6aebbaeb 52 push edx
6aebbaec ff1584d0ec6a call dword ptr [ccWebWnd+0x1d084 (6aecd084)]
6aebbaf2 85c0 test eax,eax
6aebbaf4 8b3d14d2ec6a mov edi,[ccWebWnd+0x1d214 (6aecd214)]

*----> Stack Back Trace <----*
*** ERROR: Module load completed but symbols could not be loaded for C:\Program Files\Common Files\Symantec Shared\NMain.exe
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr Args to Child
0012d268 00411e47 0097c0a0 00000005 0175ce90 ccWebWnd+0xbadb
00000000 00000000 00000000 00000000 00000000 NMain+0x11e47