Computer hardlocks when gaming

By dmetherton1
Apr 7, 2013
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  1. Within the past month my computer has started to hard lock when gaming. It seems to only do this for intensive games such as skyrim and older games such as settlers 7. All drivers are up to date, I have cleaned all dust from case and components, and have ran ATI tools.

    When running ATI tools and scanning for artifacts it hard locked at 11 min 11 sec the error report was as following

    5:30 Error
    6:00 Error
    6:35 Error
    7:45 Error
    8:56 Error
    10:00 Error
    10:38 Error
    10:45 Error
    11:00 Error
    11:11 (Crash white screen)

    the graphics card temp reached a max of 77 C while maintaining an average of
    75 C

    I mainly need to know if I need a new graphics card and if not how to fix the problem.

    my computer specs are as followed

    Intel® Core™ i7-2600K Processor (4x 3.40GHz/8MB L3 Cache) )

    8 GB [4 GB X2] DDR3-1600 Memory Module - Corsair

    Graphics Card
    AMD Radeon HD 6970 - 2GB - HIS IceQ X Turbo - Core: 900MHz - Single Card )

    ASUS P8Z68-V LX

    Power Supply
    ( 800 Watt - Standard )

    Hard drive
    500 GB HARD DRIVE -- 16M Cache, 7200 RPM, 6.0Gb/s - Single Drive )

    Operating System
    ( Microsoft Windows 7 Home Premium - 64-Bit )
  2. Jad Chaar

    Jad Chaar TS Evangelist Posts: 6,477   +965

  3. dmetherton1

    dmetherton1 TS Rookie Topic Starter

    Uninstalled and reinstalled driver. Crashed again.The card is at stock speeds right now. ATI tools is a overclocking utility but my only use with it was for artifact scanning.I have never overclocked this computer.
    I also used OCCT to stress test the gpu and power supply, I ran each for an hour with no problems.
  4. Jad Chaar

    Jad Chaar TS Evangelist Posts: 6,477   +965

    Hmm. Try running FurMark for a few hours and see if it crashes your PC.
  5. Jad Chaar

    Jad Chaar TS Evangelist Posts: 6,477   +965

  6. dmetherton1

    dmetherton1 TS Rookie Topic Starter

    Just ran FurMark, it crashed in 28 seconds and AMD recovered. Reran burn test again and this time black screen no recovery at about the 30 second mark.

    Does this mean I need to RMA Card?
  7. dmetherton1

    dmetherton1 TS Rookie Topic Starter

    If I do need to RMA card, what are the top reasons these problems occur and how can I prevent it with the next card?
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    RMA= Return Material Authorization. Each company has their own return procedures and time limits. Contact the place where you bought the video card for return instructions... Video cards can fail for many reasons
  9. Jad Chaar

    Jad Chaar TS Evangelist Posts: 6,477   +965

    The card is the issue. Do what Tmagic said.

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