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Computer keeps freezing!

By wenkinnoc
Nov 4, 2009
Topic Status:
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  1. OS Name Microsoft Windows XP Home Edition
    Version 5.1.2600 Service Pack 2 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name TONY-5F4365DF4B
    System Manufacturer FUJITSU SIEMENS
    System Model P5GD1-FM
    System Type X86-based PC
    Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3391 Mhz
    Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3391 Mhz
    BIOS Version/Date American Megatrends Inc. 1005.001, 02/03/2005
    SMBIOS Version 2.3
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United Kingdom
    Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
    User Name TONY-5F4365DF4B\t
    Time Zone GMT Standard Time
    Total Physical Memory 1,024.00 MB
    Available Physical Memory 729.91 MB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Page File Space 2.40 GB
    Page File C:\pagefile.sys


    Hi guys, the above is a breakdown of my system, hope it helps.

    The problem is very frustrating: my computer keeps freezing. In other words, the mouse pointer is unable to move, I cannot use the keyboard, and therefore cannot use Ctl+ALt+Del to shut down processes. In order to fix the issue, I need to turn off the computer at the mains and sometimes I notice that the loadingup of windows is slow.

    At first I initially thought that the issue was spyware related and so to that effect, I reinstalled windows. No joy, the problem occurs even after a fresh installation of windows. There is NO pattern or warning signs associated with this particular problem, it really is random indeed and I must note that the length of time that it takes for my machine to freeze seems equally variable.

    I hope I have provided enough detail for someone to help, and to those that can help: a big big thank you in advance. :D
  2. raybay

    raybay TS Evangelist Posts: 10,716   +6

    You have not given us the hard drive brand and model, or the memory brand and type. And the age of your system, hard drive, and memory might be useful... as would the power supply specs.

    Have you looked in your Device Manager for any error flags?

    With a problem like this it is sometimes difficult to know where to start.
    I would download and run the free Memtest86 if it will run that long... It takes about four hours or seven passes (which ever is longer) to know if your memory is good. But it is important to rule out memory as a cause.
  3. BorisandBailey

    BorisandBailey TS Enthusiast Posts: 206

    Speaking of memory, check the BIOS to see if all of the memory is being displayed. If, say, half the memory is accounted for, then you may have some bad memory.

    The other thing to keep in the back of your head is the possibility of a failing hard drive.

    Be frugal. Check the stuff that doesn't cost you first (device manager, BIOS, drivers, etc.) and work your way down to the more expensive items (memory, hard drive).
  4. WinXPert

    WinXPert TS Booster Posts: 527

    Try changing keyboard and mouse.
  5. wenkinnoc

    wenkinnoc TS Rookie Topic Starter

    Ok guys some observations:

    I was watching youtube and the computer froze (exactly the "same" as it has been). The music I was listening to on youtube died, as if it had been paused along with the mouse cursor not being able to move, or me being able to type. HOWEVER, the curious thing is that I use an infra red mouse and so if it is not connected or if there is no power, then the red light does not appear. The red light was still on even after the computer had frozen.

    I checked my Device Manager, and all hardware periphals, no errors, yellow exclamation marks or warning flags.

    I ran CHKDSK from the command prompt in the Windows enviroment, and it reported no errors or problems there either.

    I wasn't sure as to what info was needed from my BIOS so I wrote it all down:

    CPU Temp: 90 C
    MB =44 C

    CPU Fan Speed= 3947 RPM
    Cpu Q Fan Control Enabled
    CPU Fan Ratio: Auto
    CPu Target Temp=60 C


    AMIBIOS
    Version=0501
    Build Date= 3/2/03
    ID=AOI 64001
    Prcoessor:

    Type Intel Pentium 4 Cpu 3.40 Ghz
    Speed: 3400 Mhz

    CPU

    Manufacturer: Intel
    Intel Pentium 4 Cpu 3.40 Ghz
    Frequency=3400 Mhz
    800 Mhz

    Cache L1=16Kb
    Cache l2=2048kb

    MAx CPUID Value Limit=Disabled
    Execute Disable Function=Disabled
    Hardware Prefetcher=Enabled
    Adjacent Cache Line Prefetch Enabled
    CPU Internal Thermal Control=Auto

    Chip set settings

    Configure DRAM Timing by SPD=Enalbed
    Graphic Adapter Priority PCI Express/PCI
    VCI for AZlica and Root Ports Disabled

    Azlia Controller Enabled
    Onbound 1394 Controller Enabled
    Onbound LAN Enabled
    Onbound LAN Boot Ran=Disabled
    Serial Portal Address= 3F8

    PCi/Pnp Settings

    Plug Play O/S Yes
    PCI Latency TIme 64
    Allocate IRQ to PCI VGA Yes
    Plette Snooping Disabled
    PCI IDE Buster Enabled
    Offbound PCI/ISA IDE Auto

    ACPI Aware O/S Yes
    Suspend Mode s3 Only
  6. supyrow

    supyrow TS Rookie

    i was reading this, and im saying to my self "this is a heat problem"

    i get down to the bottom:

    90C its possible thats it, however you do have a fast CPU... and if it is a Prescott hot potato it really shouldnt get that hot either should it??
    even your ambient temp is high 44C

    one way to know is timing it, from a fresh cold boot of 3 min off, boot it up and see how far you get (even if its 20 min)then do a soft reboot, then see how far you get again, if its different, its very possible its heat.

    i recommend you reseat your heatsink and put some good paste on it. but lets see what does everyone else thinks... no?

    http://arcticsilver.com/arctic_silver_instructions.htm
  7. raybay

    raybay TS Evangelist Posts: 10,716   +6

    90C is too hot for sure,
    but 90C is actually 194F, not 210F
    You should not exceed 64C in normal use.
    Remove thermal paste with denatured alcohol, and replace... remembering that too much is just as bad as too little... acting as an insulator. You want just barely enough.
    I would also replace my cpu fan and case fan... and spend time cleaning all air channels of dirt, dust, fiber, and webs.
  8. supyrow

    supyrow TS Rookie

    lol right, i thought i edited that! i multiplied by 1.98 rather than 1.8 sorry guys!
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