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Computer keeps rebooting -- blue screen -- serious error

By rahulsobti86
Mar 14, 2012
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  1. Hello,

    I would be grateful for some assistance.

    Recently my computer has been restarting itself at times. I get the blue screen for a few seconds before this.

    I have attached come minidumps, and would be grateful for any help.

    Many thanks!
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Okay,
    do you have a program called Trusteer Rapport installed? Also, a Creative sound diver is being flagged. What antivirus program are you using? Have you scanned the computer recently?
     
  3. rahulsobti86

    rahulsobti86 TS Rookie Topic Starter

    Hi,

    Thanks for replying!

    I do have a program called trusteer rapport installed.

    I'm using Norton antivirus. Ive been scanning every other day since I first got the blue screen, nothing but a few tracking cookies come up.

    Any idea about what I should do?
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

  5. rahulsobti86

    rahulsobti86 TS Rookie Topic Starter

    Hi,

    thanks for that, is there another option?

    also i've attached 3 more files, could you please let me know if it is for the same reason?

    thanks!
     

    Attached Files:

  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Okay Norton and Creative are gone, but Rapport remains in the minidumps. Check for an update to the program or delete it and re-install it. Is Windows fully updated?
     

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