Computer only runs in safe mode - how to repair, if possible?

By Teh JeY
Apr 3, 2009
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  1. So, a really bad trojan infection causes the computer to. restart after it loads the Windows XP thing.

    With a little trickery, I can get it to operate in safe mode, but is it possible to repair like that?

    Or should I just reformat it with my windows XP disk?

    I'd like to be able to just repair it if possible, but If I can't, I will, I have an external hard drive to back my files up to.
  2. Tekkaraiden

    Tekkaraiden TechSpot Maniac Posts: 892   +52

    Your best bet would to do a complete format. Depending on how nasty the infection was you might want to consider running www.killdisk.com as well.
  3. Char_X

    Char_X Newcomer, in training Posts: 209

    you should format it i think.
  4. mflynn

    mflynn Newcomer, in training Posts: 2,793

    Little early to format yet!

    If you can get to Safe Mode with networking then..

    Do the TechSpot 8 steps: http://www.techspot.com/vb/topic58138.html

    Skip no steps (do not install another virus scanner if you already have one, ask me before installing a Firewall).
    avg

    Most importantly update MalwareBytes (MBAM) and SuperAntiSpyware (SAS)!

    Before you scan with either MalwareBytes or SuperAntiSpyWare do the Extra Configs below these have become most important lately

    SuperAntispyware extra config

    After installed double-click the icon on your desktop to run it.

    Update the program definitions.

    Click the Preferences button.

    Then Scanning Control.

    In Scanner Options make sure all boxes are checked except #3 Ignore System Restore.. are checked:

    MalwareBytes extra config

    After update but before running
    Click settings and confirm all are Checked.

    I repeat Update these 2 programs.

    Run them and attach their logs.

    Do this correctly and we will make a short job of this!

    Mike
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