TechSpot

Computer randomly freezes and turns colors

By justlevine
Apr 11, 2009
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  1. So, for a bit more than a week, my laptop has been randomly freezing on me, the screen randomly going blank, or blue (my background color, not a bsod). Sometimes it happens in middle of activity, sometimes it happens after i return to my computer after it being idle. The only way to fix it is for me to manually restart the laptop by holding the power button.
    This last time, however, when i turned back on the computer, I was rewarded w. a minidump file in the event viewer. the troubleshooting link said it was a bsod, despite me not seeing an actual bsod.

    I was sent here from the bsod forums:
    techspot.com/vb/topic125683.html

    i did all the steps in the virus removal post. its still happening. I included the proper logs.

    What can i do to fix this?
  2. MMDominator88

    MMDominator88 TS Rookie Posts: 152

    Doesn't look like you have a virus

    What are your system specs? and this is just a suggestion, but download the latest driver for your graphics card and see if that does not solve the issue of the screen changing colors when resuming from standby/hibernate
    http://game.amd.com/us-en/drivers_catalyst.aspx for AMD graphics cards
    http://www.nvidia.com/Download/index.aspx?lang=en-us for NVIDIA cards
    and if you have integrated graphics you will need to go to the appropriate site for that company
  3. justlevine

    justlevine TS Rookie Topic Starter

    Its a Gateway MX6958 running XP SP3.
    Intel T2300 1.66ghz, 2gb ram (2 1gb chips). Virtual Ram is at 2gb too. Intergrated graphics, the 945 express chipset.
    All my drivers are up to date.
  4. MMDominator88

    MMDominator88 TS Rookie Posts: 152

    Have you tried running memtest on your RAM? you may have gotten the minidump due to a corruption of memory. I would advise to run memtest and see if any errors show up (a minimum of 7 hours is recommended, I believe). If you have already done that, let me know
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Look for Error in Event Viewer corresponding to time of the freeze. Hopefully we can get some additional infomation to help troubleshoot:

    Start> Run> type in eventvwr

    Please ignore Warnings and Information Events.
  6. justlevine

    justlevine TS Rookie Topic Starter

    the ram passed memtest (I ran it when the problem first started happening).
    So Ive been checking, and no error appears on any of the freezes, except for one:

    Event Type: Information
    Event Source: Save Dump
    Event Category: None
    Event ID: 1001
    Date: 4/10/2009
    Time: 12:59:49 PM
    User: N/A
    Computer: DL
    Description:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x100000d1 (0x01c9b999, 0x00000002, 0x00000000, 0xb9384df2). A dump was saved in: C:\WINDOWS\Minidump\Mini041009-01.dmp.

    the forums are not letting me repost the minidump file. It is linked to in my first post in this thread
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    An Information Event is simply logging the function that is being handled on the system. It is normal. It is not an error.

    But I would think there is an Error before the 'dump' information.
  8. justlevine

    justlevine TS Rookie Topic Starter

    That i got a dump file that one time is a fluke (maybe its not connected).
    I looked a bit more, and I found this one like three minutes *after*
    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 4/10/2009
    Time: 1:02:12 PM
    User: N/A
    Computer: DL
    Description:
    Error code 100000d1, parameter1 01c9b999, parameter2 00000002, parameter3 00000000, parameter4 b9384df2.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 64 100000d
    0020: 31 20 20 50 61 72 61 6d 1 Param
    0028: 65 74 65 72 73 20 30 31 eters 01
    0030: 63 39 62 39 39 39 2c 20 c9b999,
    0038: 30 30 30 30 30 30 30 32 00000002
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 30 2c 20 62 39 33 38 00, b938
    0050: 34 64 66 32 4df2

    But in general, there is no error message, or any message.
    Im also noticing now that sometimes the computer is still going, its jus the screen that has stopped working.
  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Error code: 100000d1 - can be the page file is corrupt.

    See if this will resolve it:
    Control Panel> System> Advanced tab> Virtual Memory> Change> CHECK 'no page file> Set> OK> Apply> OK> Reboot
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