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Computer randomly freezes/restarts

By Ryoma
Nov 21, 2008
  1. Well, my problem is that my computer randomly freezes or restarts at times, even a blue screen. Usually, it happens on the desktop and sometimes while playing games or surfing the web. What happens is that my USB keyboard and USB mouse just powers off and doesn't respond. When that happens, my screen freezes and I basically have to manually restart my computer. That happens most of the time, random restarts is also another problem although it doesn't happen as often as the freezing. It would basically just restart my computer, whether I'm playing a game, surfing the web, or just idling on the desktop. The final problem is the blue screen, though it RARELY occurs. Don't really have to describ this since it's just a normal blue screen, do I? It would be greatly appreciated if I could get some help on this problem.

    These are my computer specs:
    Intel Core 2 Duo E8400 Processor
    P5Q PRO motherboard
    Geforce 7900 GT graphics card
    2 GB of RAM
    700 watt power supply
    and two HDD's raided.

    A friend of mine built my computer, and I forgot what type of RAM and HDD I had him buy, so I'm clueless on that. I recently installed a new CPU, mobo, and power supply; the rest of the parts are about two-three years old.
     
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    You didn't include the OS which would have been helpful, but let's 'assume' it's Windows XP for directions. We can try to find any Error that corresponds to the freeze. So when you do get the freeze, look at the computer clock to check time. The Errors are time coded.

    Find the Error(s)in the Event Viewer that correspond to the freeze:
    Start> Run> cmd> type in eventvwr

    Description of the Event Viewer:
    Do this on each the System and the Applications logs:
    Click to open the log> look for the Error> right click on the Error> Properties> Click on Copy button, top right, below the down arrow and Paste here (Ctrl V)

    You can ignore the Categories 1 and 2. If you have a recurring Error with same ID#, same Source and same Description, only one copy is needed. You don't need to include the lines of code in the box below the Description, if any.

    Please do not copy the entire Event log.
    If you have Vista, the path will be slightly different.
    We can start her and work further if needed.
     
  3. Ryoma

    Ryoma TS Rookie Topic Starter

    Yeah, I have Windows XP Professional.

    Applications:

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 11/19/2008
    Time: 5:21:05 PM
    User: N/A
    Computer: RYOMA
    Description:
    Faulting application explorer.exe, version 6.0.2900.2180, faulting module comctl32.dll, version 6.0.2900.2180, fault address 0x00010c7e.

    ..
    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 11/19/2008
    Time: 5:21:08 PM
    User: N/A
    Computer: RYOMA
    Description:
    Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.


    Event Type: Error
    Event Source: SecurityCenter
    Event Category: None
    Event ID: 1802
    Date: 11/19/2008
    Time: 5:10:42 PM
    User: N/A
    Computer: RYOMA
    Description:
    The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus and Firewall.



    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 11/19/2008
    Time: 4:44:34 PM
    User: N/A
    Computer: RYOMA
    Description:
    Faulting application khalmnpr.exe, version 4.60.42.0, faulting module unknown, version 0.0.0.0, fault address 0x0012fd8b.



    System:

    Event Type: Error
    Event Source: DCOM
    Event Category: None
    Event ID: 10010
    Date: 11/19/2008
    Time: 5:10:42 PM
    User: NT AUTHORITY\SYSTEM
    Computer: RYOMA
    Description:
    The server {8BC3F05E-D86B-11D0-A075-00C04FB68820} did not register with DCOM within the required timeout.
     
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Okay, let's work on these:
    1. Error 1000, Source: Application Error, Desc. Khalmnpr.exe>>
    FYI: Details: Logitech Bluetooth mouse Hardware Abstraction layer. A "hardware abstraction layer" is an interface that enables adding support for new devices and new ways of connecting devices to the computer, without modifying every application that uses the device. "This process is Logitech's mouse sensitivity monitor. When you enable Logitech's own sensitivity management, this process is required. This will allow you to change sensitivity on a per program level using their profile manager inside SetPoint."

    2. Error 1000, Source: Application Error, Desc. Explorer/comctl32.dll
    3. Error 1000, Source: Application Error, Desc. drwtsn32.exe/dbghelp.dll
    Dr. Watson is a program error debugger that gathers information about your computer when an error (or user-mode fault) occurs with a program. When an error is detected, Dr. Watson creates a text file (Drwtsn32.log) that can be delivered to support personnel by the method they prefer. This file "dbghelp.dll" is related to Windows Image Helper. Try the following:
    Start>Run> type this without quotes:
    "regsvr32 c:\windows\system32\dbghelp.dll"

    4. Error 10010, Source: DCOM, Desc. can't access server {8BC3F05E-D86B-11D0-A075-00C04FB68820}
    Please advise system status when Errors have been handled.

    Main source for Event Information> EventID.com
     
  5. Ryoma

    Ryoma TS Rookie Topic Starter

    Now my BIOS and Windows won't read my raid setup :/
     
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