Computer restarts during boot-up

By souton
Feb 19, 2010
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  1. Whats up everyone? I havent been here for some time and i dont have time to give specs but i think they should be in my signature, I HOPE. if not, its in my profile. if u still need them respond and ill list them later.

    I recently bought a logitech c200 web cam and everything was okay. it popped up a 48mb software update and i proceeded. after shutting my pc down, i tried to boot-up this morning and it brings up the famous screen of choosing to start in safe mode, last known config and start normally. i've tried all and at the Windows splash screen, it pops up a blue screen VERY QUICKLY (i have no time to read what it says its so fast) and it restarts. sigh... this is very aggravating as i dont know whats going on. If anyone has any clue how to fix this, please let me know, thanks
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Hmmm, souton, it seems we are basically in the same boat. I have been having issues with the Logitech C500 software with Blue Screen coming every time it finishes installing the software except my desktop loads.

    Look in on my thread posting my issue at the Device Drivers forum. LookinAround, who is highly knowleagable and extremely helpful gives great advice. Perhaps you can find some answers there.
  3. souton

    souton TechSpot Enthusiast Topic Starter Posts: 164

    Hey thanks for responding. I did take a look at that post but saw nothing. Also did a google search about this problem and it seems everyone has Vista or 7. Im still on XP pro. I saw a hotfix for a similar problem but it was for vista only. Still trying to get info, this doesn't make sense. How am i to get into my Desktop to fix this problem if it keeps rebooting? I've also tried booting up without the camera plugged in but no luck. This just doesnt make sense. PLease help
  4. souton

    souton TechSpot Enthusiast Topic Starter Posts: 164

    by the way, i just tried a system restore by picking a date a week from the date of problems. i was able to get into the desktop but it wasnt "my stuff" and it was like my video drivers or nothing was installed. after copying the week old system restore, i was unable to boot-up....again... back to square one. please help
  5. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    If you can get to your desktop again please uninstall anything concerning your C200 software.

    Also, attach your five most recent minidumps. Don't shut down or log off.

    How to find your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip. Please do us a favor and don’t Zip each one individually.
  6. CAMusing

    CAMusing TechSpot Enthusiast Posts: 328

    Why not check with the manufacturer's website for the latest video driver?
  7. koneck

    koneck Newcomer, in training Posts: 16

    If you were able to do a restore why didn't you restore to the date before the "install" instead of 1 week?
  8. souton

    souton TechSpot Enthusiast Topic Starter Posts: 164

    @koneck : i've tried it 5 times, even chose a date a month prior, still the same.

    @route44 : anyways... i've tried to uninstall the logitech but nothing shows in my add/remove, i cant find anywhere on google how to uninstall this crap. I even looked through EVERY logitech folder, no uninstall.exe or anything related. Even tried to run the install again to see if there was an uninstall option, and of course nothing. By the way, when i went to the minidump folder there was only 1 file. and my burner will not work so there is no way i can upload the file and i have no internet access (im having to copy c:\windows\repair files just to boot up and of course its like booting a fresh copy with nothing installed).

    anyone have any ideas before i go on a killing spree? j/k...but seriously... help anyone?
  9. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    I have been having the same issue of software/webcam drivers not present/disappearing. One thing I do know for certain is that if the software does not load properly Windows has issues with it.

    What I did was do a Search, find the Logitech Folder and I deleted it that way.

    By the way, I was able to download the full webcam software to my desktop from Logitech's website so no burner is needed. I am going to follow LookinAround's instructions and this time disable my security software first.

    If you can run chkdsk.

    Attach that minidump file.
  10. souton

    souton TechSpot Enthusiast Topic Starter Posts: 164

    as stated, i cant attach the minidump file because im having to load a default user just to get to the desktop. burner/internet/drivers/etc nothing works. i guess ill try to delete the logitech folder, but im sure that wont help as that is the very incorrect way of uninstalling drivers. but at this point it looks like i have no other options
  11. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

     
  12. souton

    souton TechSpot Enthusiast Topic Starter Posts: 164

    hey just wanted to say I was able to use my burner logged in as a default user. So i just saved what I needed and formatted. I installed the web cam and this time just went straight to logitechs website for software for XP and everything seems to be a-okay. thanks
  13. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Great to hear and souton thanks for getting back to us.
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