Computer restarts right after windows load screen

By arcadian9
Oct 28, 2009
Topic Status:
Not open for further replies.
  1. My computer starting acting up today when i was winraring something it restarted itself and now it wont boot to my desktop
    it keeps rebooting after the windows logo screen and theres a blue screen with words that show up for 1 sec...i wasnt able to read it
    i tried rebooting in safe mode but it still does the some thing

    can someone please help me on this
  2. Adhmuz

    Adhmuz TechSpot Paladin Posts: 893   +98

    If your getting a BSOD (Blue Screen of Death) after a sudden system reboot this would mean you are experiencing hardware failure. Can you give us the specs of the computer component by component and the age of it. This could help narrow down possible causes. Also have you changed anything major recently.
  3. arcadian9

    arcadian9 Newcomer, in training Topic Starter Posts: 17

    after doing the windows xp recovery im getting the blue screen of death right after the windows load screen and the file is klif.sys

    is there any possible way to fix this?
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Well you could uninstall Kaspersky Antivirus (although that may be extreme, it will work)

    Sometimes these BSODs are caused by faulty memory, or Malware present, or even corrupted file system

    You could try running CheckDisk (Checkdisk Xp, or Checkdisk Vista instructions) on your system

    Or from your Windows CD bootup:
    • Select the first R prompt, to log into the recovery console
    • Press 1 then Enter
    • Then type: chkdsk /r then press enter

    See if that fixes it


    Some more links here too:
    Memtest
    Info on Minidumps
    UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions
  5. arcadian9

    arcadian9 Newcomer, in training Topic Starter Posts: 17

    hey i dont mine uninstalling it at all if it fixes it because currently i cant even run safe mode
    so what im thinking of doing is copying all the files to an external hdd and do a fresh start but if i can fix this without formating then it would be great

    heres the message i get from the blue screen of death

    The BSOD says:

    A problem has been detected and windows has been shut down to prevent damage
    to you computer.

    The problems seems to be caused by the following file: dlif.sys

    The driver unloaded without cancelling pending operations.

    If this id the first time you've seen this stop error screen, restart your
    computer. If this screen appers again, follow these steps:

    Check to make sure any new hardware or software is properly installed. If
    this is a new installation, ask your hardware or software manufacturer for
    any windows updates you might need.

    If problems continue, disable or remove any newly installed hardware or
    software. Disable BIOS memory options such as caching or shadowing. If you
    need to use Safe Mode to remove or disable compeoents, restart your computer,
    press F8 to select Advance Statup options, and then select Safe Mode.

    Technical Inforormation:
    *** STOP: 0x000000D4 (0xB820F510,0x00000002,0x00000000,0x804E63A9)
    klif.sys
  6. arcadian9

    arcadian9 Newcomer, in training Topic Starter Posts: 17

    tried the checkdisk in windows boot cd but it still didnt fix the problem
    what should i do now?
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Here's a couple more options

    Press F8 at startup, and then select "Last Known Good Configuration"

    You can also run System Restore from XP Recovery Console
    Once in the Recovery Console, just change directory to Windows\system32 folder and enter rstrui.exe
    ie Press enter after each of the following commands in the Recovery Console
    CHDIR Windows
    CHDIR system32
    CHDIR Restore
    RSTRUI

    Once finished, then restart

    Ideally let me know if it worked or not



    Edit: I forgot "Restore" Directory (now added above)

    EDIT2
    Looks as though System Restore cannot be run from the Recovery Console
    Only Normal, or Safe Mode; or Safe Mode Command Prompt
  8. arcadian9

    arcadian9 Newcomer, in training Topic Starter Posts: 17

    i cant seem to find that file in system32 when i check the dir and when i type it in
    is it in somewhere else??
    im on windows xp pro
  9. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Doh!

    I missed a directory:

    C:\WINDOWS\system32\Restore\RSTRUI

    Please also change to Restore folder before running

    Edit:
    You cannot run System Restore from the Recovery Console, but can be run via Safe Mode with Command Prompt C:\Windows\system32\restore\rstrui.exe
  10. arcadian9

    arcadian9 Newcomer, in training Topic Starter Posts: 17

    how do i access that file again?
    do i just type "rstrui.exe" because when i do i get "THe command is not recognized type help for a list of supported commands"
  11. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Are you in: C:\WINDOWS\system32\Restore\ folder?

    Edit:
    You cannot run System Restore from the Recovery Console, but can be run via Safe Mode with Command Prompt C:\Windows\system32\restore\rstrui.exe
     
  12. arcadian9

    arcadian9 Newcomer, in training Topic Starter Posts: 17

    yes im in that folder
  13. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Just type DIR and press Enter
    What's in that folder?
    Oh, I'm running XP Pro SP3 as well
  14. arcadian9

    arcadian9 Newcomer, in training Topic Starter Posts: 17

    i typed it and i have
    filelist.xml
    rstrui.exe
    srdiag.exe
    srframe.mmf

    am i just suppose to type rstrui.exe and press enter to run it? or is there a command i need to type before it
  15. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Nope

    You just run: rstrui.exe

    But I mentioned: RSTRUI, because that should start it too, maybe you put an "L" where the "i" was :confused:
  16. arcadian9

    arcadian9 Newcomer, in training Topic Starter Posts: 17

    i dont know i keep getting
    The command is not recognized Type HELP for a list of supported commands
  17. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    This what I do in that case:

    Dir R*.exe <enter>

    It should list: rstrui.exe

    I then perfectly write: rstrui and press <enter>
    Note: This is obviously in the Recovery Console

    Hmm, I'm going to attach the files in that folder zipped up, to show you mine's the same


  18. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Wait (and sorry for double post)
    But did you press 1 and log onto your Administrator account? When going into the Recovery Console

    I really hope so ;)
  19. arcadian9

    arcadian9 Newcomer, in training Topic Starter Posts: 17

    if this doesnt work whats another method because i cant seem to get it running....
  20. arcadian9

    arcadian9 Newcomer, in training Topic Starter Posts: 17

    i pressed 1 and then they asked for my admin pass which was blank
  21. arcadian9

    arcadian9 Newcomer, in training Topic Starter Posts: 17

    when i typed dir rstrui.exe it shows the file info

    even when i try to see the file "filelist.xml" i get the same thing saying the command is not recognized
  22. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    That ;)

    And maybe forget Kaspersky next time
    I use free Avira Antivirus
    And I'm running Windows firewall (running it for years, and no ill effect !!!, NO idea what other support are talking about with all this other stuff)

    As I stated just above (ok previous page now)
    Make sure that you are logged in as Administrator
  23. arcadian9

    arcadian9 Newcomer, in training Topic Starter Posts: 17

    but the problem is that when i try to enter my files in dos i get "access is denied" =S
  24. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Oh dear :)

    You just need to start your working computer in Safe Mode
    Then right click on the "access denied" folders
    Select Tools > Folder Options > Security Tab
    Then give your user account (still on the working computer) full access to your slave harddrive folder

    Strange I know ;)
  25. arcadian9

    arcadian9 Newcomer, in training Topic Starter Posts: 17

    ok heres another problem hahah
    i cant access safe mode as i get this message
    "windows xp setup cannot run under safemode. setup will restart now"
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