TechSpot

Computer running slow

Inactive
By mam_01
Feb 4, 2012
Topic Status:
Not open for further replies.
  1. Hi,
    I have a computer that seems to be running slow. I am able to access files/folders/applications, but it just doesn't seem right. Once I connected to the internet, the computer overall runs slower (not only the internet side of it).
    I have followed your 5-step guide, and have pasted the required logs. Thankyou!
    ---

    Malware bytes:
    Malwarebytes Anti-Malware 1.60.1.1000
    www.malwarebytes.org

    Database version: v2012.02.04.01

    Windows XP Service Pack 3 x86 NTFS
    Internet Explorer 7.0.5730.13
    Owner :: YOUR-M8TP710JKR [administrator]

    4/02/2012 5:58:46 PM
    mbam-log-2012-02-04 (17-58-46).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 213212
    Time elapsed: 17 minute(s), 54 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 1
    HKCU\SOFTWARE\FirstRRRun (Bagle.Trace) -> Quarantined and deleted successfully.

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 4
    C:\Documents and Settings\Owner\Application Data\020000006f7814c0684C.manifest (Malware.Trace) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Owner\Application Data\020000006f7814c0684O.manifest (Malware.Trace) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Owner\Application Data\020000006f7814c0684P.manifest (Malware.Trace) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Owner\Application Data\020000006f7814c0684S.manifest (Malware.Trace) -> Quarantined and deleted successfully.

    (end)

    GMER:
    MER 1.0.15.15641 - http://www.gmer.net
    Rootkit quick scan 2012-02-04 18:22:08
    Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 WDC_WD1200BB-22FTA0 rev.15.05R15
    Running: gmer.exe; Driver: C:\DOCUME~1\Owner\LOCALS~1\Temp\pfxoraog.sys


    ---- System - GMER 1.0.15 ----

    Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwCreateProcessEx [0xEE3F77A2]
    Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwCreateSection [0xEE3F75CC]
    Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwLoadDriver [0xEE3F7700]
    Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) NtCreateSection
    Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ObInsertObject
    Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ObMakeTemporaryObject

    ---- Devices - GMER 1.0.15 ----

    Device \FileSystem\Ntfs \Ntfs aswSP.SYS (avast! self protection module/AVAST Software)

    AttachedDevice \FileSystem\Ntfs \Ntfs SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)
    AttachedDevice \FileSystem\Ntfs \Ntfs aswMon2.SYS (avast! File System Filter Driver for Windows XP/AVAST Software)

    Device \FileSystem\Fastfat \Fat aswSP.SYS (avast! self protection module/AVAST Software)

    AttachedDevice \FileSystem\Fastfat \Fat SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)
    AttachedDevice \FileSystem\Fastfat \Fat aswMon2.SYS (avast! File System Filter Driver for Windows XP/AVAST Software)
    AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
    AttachedDevice \Driver\Tcpip \Device\Ip aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
    AttachedDevice \Driver\Tcpip \Device\Tcp fssfltr_tdi.sys (Family Safety Filter Driver (TDI)/Microsoft Corporation)
    AttachedDevice \Driver\Tcpip \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
    AttachedDevice \Driver\Tcpip \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
    AttachedDevice \Driver\Tcpip \Device\RawIp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)

    ---- EOF - GMER 1.0.15 ----

    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 7.0.5730.13
    Run by Owner at 18:23:23 on 2012-02-04
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.183 [GMT 11:00]
    .
    AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
    .
    ============== Running Processes ===============
    .
    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\System32\gearsec.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\WINDOWS\System32\svchost.exe -k imgsvc
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.google.com.au/
    uSearch Page = hxxp://www.google.com
    uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
    uSearchAssistant = hxxp://www.google.com/ie
    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
    mSearchAssistant = hxxp://www.google.com/ie
    BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
    TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
    TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
    TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
    TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
    TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
    TB: Mirar: {5b5ce91c-a75d-434a-afb4-65c34b2957c4} - c:\windows\system32\f578.dll
    EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
    EB: DA Bar: {59c40940-073e-11de-8c30-0800200c9a66} - %SystemRoot%\system32\shdocvw.dll
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
    mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
    mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
    mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
    uPolicies-explorer: NoInstrumentation = 0 (0x0)
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
    DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
    DPF: {CAFEEFAC-0015-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_07-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    TCP: DhcpNameServer = 61.9.194.49 61.9.195.193
    TCP: Interfaces\{5FD13806-CD4C-4E18-BC60-DD978F66FAB7} : DhcpNameServer = 61.9.194.49 61.9.195.193
    Notify: igfxcui - igfxsrvc.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-2-4 314456]
    R1 SAVRT;SAVRT;c:\program files\norton antivirus\savrt.sys [2003-8-7 300736]
    R1 SAVRTPEL;SAVRTPEL;c:\program files\norton antivirus\Savrtpel.sys [2003-8-7 35008]
    R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-2-4 20568]
    R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-2-4 44768]
    R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-9-22 54752]
    R3 Eacfilt;Eacfilt Miniport;c:\windows\system32\drivers\eacfilt.sys [2007-7-16 26137]
    R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20040304.008\NAVENG.Sys [2004-4-9 67752]
    R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20040304.008\NavEx15.Sys [2004-4-9 598632]
    R3 PRISM_A00;Intersil PRISM 802.11a/g Driver;c:\windows\system32\drivers\PCTELSAP.SYS [2004-4-8 350282]
    R3 RTLWUSB;NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter NT Driver;c:\windows\system32\drivers\wg111v2.sys [2012-2-4 194304]
    S1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-2-4 435032]
    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-4-16 133104]
    S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2009-8-5 704864]
    S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-4-16 133104]
    S3 IPSECEXT;Nortel Extranet Access Protocol;c:\windows\system32\drivers\ipsecw2k.sys [2007-7-16 157648]
    S4 navapsvc;Norton AntiVirus Auto Protect Service;"c:\program files\norton antivirus\navapsvc.exe" --> c:\program files\norton antivirus\navapsvc.exe [?]
    S4 SAVScan;SAVScan;c:\program files\norton antivirus\SAVScan.exe [2003-8-10 193816]
    .
    =============== Created Last 30 ================
    .
    2012-02-04 06:56:21 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
    2012-02-04 06:56:21 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2012-02-04 06:47:11 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
    2012-02-04 06:46:32 41184 ----a-w- c:\windows\avastSS.scr
    2012-02-04 06:46:06 -------- d-----w- c:\program files\AVAST Software
    2012-02-04 06:46:06 -------- d-----w- c:\documents and settings\all users\application data\AVAST Software
    2012-02-04 06:21:42 -------- d-----w- c:\documents and settings\owner\local settings\application data\Trend Micro
    2012-02-04 04:06:58 194304 ----a-r- c:\windows\system32\drivers\wg111v2.sys
    2012-02-04 03:56:41 -------- d-----w- c:\program files\BPCable
    2012-02-04 03:56:40 -------- d-----w- c:\program files\BigPond
    .
    ==================== Find3M ====================
    .
    2007-02-26 01:00:48 18040176 -c--a-w- c:\program files\Install_Messenger_nous.exe
    .
    ============= FINISH: 18:24:41.32 ===============

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows XP Home Edition
    Boot Device: \Device\HarddiskVolume2
    Install Date: 1/10/2004 9:19:19 PM
    System Uptime: 4/02/2012 5:27:13 PM (1 hours ago)
    .
    Motherboard: ASUSTeK Computer INC. | | Oxford
    Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz | CPU 1 | 2800/100mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 108 GiB total, 25.283 GiB free.
    D: is FIXED (FAT32) - 3 GiB total, 0.316 GiB free.
    E: is CDROM ()
    F: is Removable
    G: is Removable
    H: is Removable
    I: is Removable
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    Description: 1394 Net Adapter
    Device ID: V1394\NIC1394\852EB5E01800
    Manufacturer: Microsoft
    Name: 1394 Net Adapter
    PNP Device ID: V1394\NIC1394\852EB5E01800
    Service: NIC1394
    .
    ==== System Restore Points ===================
    .
    RP885: 13/04/2010 2:52:36 PM - System Checkpoint
    RP886: 16/04/2010 11:36:04 AM - System Checkpoint
    RP887: 17/04/2010 11:41:05 AM - System Checkpoint
    RP888: 20/04/2010 1:37:14 PM - System Checkpoint
    RP889: 21/04/2010 2:26:45 PM - System Checkpoint
    RP890: 22/04/2010 2:42:22 PM - System Checkpoint
    RP891: 23/04/2010 4:50:08 PM - System Checkpoint
    RP892: 27/04/2010 11:50:39 AM - System Checkpoint
    RP893: 28/04/2010 5:44:02 PM - System Checkpoint
    RP894: 3/05/2010 5:16:33 PM - System Checkpoint
    RP895: 1/06/2010 3:54:15 PM - System Checkpoint
    RP896: 8/07/2010 3:15:03 PM - System Checkpoint
    RP897: 10/07/2010 12:36:16 PM - System Checkpoint
    RP898: 18/07/2010 10:59:03 AM - System Checkpoint
    .
    ==== Installed Programs ======================
    .
    .
    Adobe Acrobat 5.0
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Photoshop Elements 2.0
    Adobe Reader 6.0.1
    Advanced WindowsCare
    Agere Systems PCI Soft Modem
    ArcSoft Camera Suite 1.3
    ArcSoft Panorama Maker 4
    AV Music Morpher 2.0.107
    avast! Free Antivirus
    BigPond Broadband Cable
    Camera Support Core Library
    Camera Window
    Canon Camera Support Core Library
    Canon Camera Window for ZoomBrowser EX
    Canon MovieEdit Task for ZoomBrowser EX
    Canon PhotoRecord
    Canon RAW Image Task for ZoomBrowser EX
    Canon RemoteCapture Task for ZoomBrowser EX
    Canon Utilities PhotoStitch 3.1
    Canon Utilities ZoomBrowser EX
    CC_ccStart
    Compaq Connections
    Digital Photo Navigator 1.5
    EPSON CardMonitor
    EPSON Copy Utility 3
    EPSON PhotoQuicker3.5
    EPSON PhotoStarter3.1
    EPSON PRINT Image Framer Tool2.1
    EPSON Printer Software
    EPSON Scan
    EPSON Smart Panel
    EPSON Web-To-Page
    ESCX6500 Reference Guide
    ESCX6500 Software Guide
    Everio MediaBrowser
    Google Chrome
    Google Toolbar for Internet Explorer
    Google Update Helper
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB954550-v5)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    HpSdpAppCoreApp
    Internet Explorer Q903235
    InterVideo WinDVD Creator 2
    InterVideo WinDVD Player
    iTunes
    J2SE Runtime Environment 5.0 Update 7
    Java 2 Runtime Environment, SE v1.4.2_03
    Java Auto Updater
    Java(TM) 6 Update 2
    Java(TM) 6 Update 20
    Java(TM) 6 Update 3
    Junk Mail filter update
    LiveReg (Symantec Corporation)
    LiveUpdate 1.90 (Symantec Corporation)
    Malwarebytes Anti-Malware version 1.60.1.1000
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft Application Error Reporting
    Microsoft Choice Guard
    Microsoft Digital Image Library 10
    Microsoft Digital Image Library 9 - Blocker
    Microsoft Digital Image Pro 10
    Microsoft Digital Image Suite 10
    Microsoft Encarta Encyclopedia Standard - WE 2004
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft Money
    Microsoft Money System Pack
    Microsoft National Language Support Downlevel APIs
    Microsoft Office Outlook Connector
    Microsoft Office Small Business Edition 2003
    Microsoft Picture It! Photo Standard 9
    Microsoft Search Enhancement Pack
    Microsoft Sync Framework Runtime Native v1.0 (x86)
    Microsoft Sync Framework Services Native v1.0 (x86)
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Word 2002
    Microsoft Works
    Microsoft Works 2004 Setup Launcher
    Microsoft Works Suite Add-in for Microsoft Word
    Mirar
    MotionDV STUDIO 5.3E LE for DV
    MovieEdit Task
    MSVCRT
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MyDVD
    MYOB Accounting Plus v13
    MYOB BusinessBasics v1 TE
    Nikon Message Center
    Nikon Transfer
    Nortel VPN Client v7.01.034
    Norton AntiVirus 2004
    NVIDIA Display Driver
    OptusNet
    PC-Doctor for Windows
    PhotoImpression 5
    PhotoStitch
    Picaboo 2.0.406
    PIF DESIGNER2.1
    Presario PC Help
    PS2
    Python 2.2 combined Win32 extensions
    QuickTime
    QuickTime 3.0
    RamBooster
    RAW Image Task 1.0
    RealOne Player
    RecordNow!
    RemoteCapture Task 1.0.2
    ScanToWeb
    Security Update for Step By Step Interactive Training (KB898458)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 7 (KB972260)
    Security Update for Windows Internet Explorer 7 (KB974455)
    Security Update for Windows Internet Explorer 7 (KB976325)
    Security Update for Windows Internet Explorer 7 (KB978207)
    Security Update for Windows Internet Explorer 7 (KB982381)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player (KB979402)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows Media Player 9 (KB917734)
    Security Update for Windows Media Player 9 (KB936782)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB938464-v2)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951376)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB981349)
    Segoe UI
    Shockwave
    ShowBiz
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 7 (KB976749)
    Update for Windows Internet Explorer 7 (KB980182)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB961503)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    USB20 PC Camera-268
    Video Stream Driver for Panasonic DVC
    WebFldrs XP
    Windows Driver Package - Atheros (arusb(Atheros)) Net (09/23/2008 3.0.0.131)
    Windows Driver Package - Motorola (ndiscm) Net (02/09/2004 2.4.5.1)
    Windows Driver Package - NETGEAR (W8335XP) Net (02/22/2005 3.1.1.7)
    Windows Driver Package - Netgear Corporation (USB_RNDIS) Net (04/10/2007 1.12.0.0)
    Windows Driver Package - NETGEAR Inc. (RTLWUSB) Net (02/07/2007 5.1283.0207.2007)
    Windows Genuine Advantage Notifications (KB905474)
    Windows Internet Explorer 7
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Family Safety
    Windows Live Mail
    Windows Live Messenger
    Windows Live Sign-in Assistant
    Windows Live Toolbar
    Windows Live Upload Tool
    Windows Live Writer
    Windows Media Player 9 Hotfix [See KB885492 for more information]
    Windows XP Service Pack 3
    WinZip
    .
    ==== Event Viewer Messages From Past Week ========
    .
    4/02/2012 6:21:24 PM, error: atapi [9] - The device, \Device\Ide\IdePort0, did not respond within the timeout period.
    4/02/2012 5:19:26 PM, error: Service Control Manager [7000] - The SASDIFSV service failed to start due to the following error: Cannot create a file when that file already exists.
    4/02/2012 5:11:02 PM, error: Service Control Manager [7023] - The Application Management service terminated with the following error: The specified module could not be found.
    .
    ==== End Of File ===========================
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Welcome back to this forum. As you know, there can be many reasons for 'slow'- let's do some Housekeeping for some of your reasons:

    ==========================================
    1. You have 2 antivirus program running> Avast and Symantec/Norton This not only causes a vulnerability but it can also slow a system down. Please remove one of these programs.
    Norton Removal Tool
    Avast Removal
    Reboot the computer when through.
    ===========================================
    2. You had some malware traces. Please run Eset Online Virus Scan:
    If you use Internet Explorer:
    1. Open the ESETOnlineScan
    2. Skip to #4 to "Continue with the directions"

      If you are using a browser other than Internet Explorer
    3. Open Eset Smart Installer
      [o] Click on the esetsmartinstaller_enu.exelink and save to the desktop.
      [o] Double click on the desktop icon to run.
      [o] After successful installation of the ESET Smart Installer, the ESET Online Scanner will be launched in a new Window
    4. Continue with the directions.
    5. Check 'Yes I accept terms of use.'
    6. Click Start button
    7. Accept any security warnings from your browser.
      [​IMG]
    8. Uncheck 'Remove found threats'
    9. Check 'Scan archives/
    10. Leave remaining settings as is.
    11. Press the Start button.
    12. ESET will then download updates for itself, install itself, and begin scanning your computer. Please wait for the scan to finish.
    13. When the scan completes, press List of found threats
    14. Push Export of text file and save the file to your desktop using a unique name, such as ESETScan. Paste this log in your next reply.
    15. Push the Back button, then Finish
    NOTE: If no malware is found then no log will be produced. Let me know if this is the case.
    If there are entries, I will have you remove them with another program that will also remove excess files.
    ===========================================
    3. You have multiple versions of Java on the system. You do not have the current version. This presents a vulnerability to the system. Please run the following:
    You have multiple old versions of Java and do not have the current version. The best way to handle that is to run the following: Note: I do not want this log!

    Please download JavaRa and unzip it to your desktop.

    Important!***Please close any instances of Internet Explorer before continuing!***
    • Double-click on JavaRa.exe to start the program.
    • From the drop-down menu, choose English and click on Select.
    • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
    • Click Yes when prompted. When JavaRa is done, a notice will appear that
      a logfile has been produced. Click OK.
    • A logfile will pop up. Please save it to a convenient location.Note: Do not leave this log.
    Download and install then most current version and update of Java RuntimeEnvironment (JRE)HERE.
    Note: Uncheck 'Install Yahoo Toolbar' on the download screen before you do the update.
    ===========================================
    4. Another vulnerability: Outdated Adobe Reader:Visit this Adobe Reader site often and make sure you have the most current update. Uninstall any earlier updates as they are vulnerabilities.
    ==========================================
    5. You are running a program called DA Toolbar this is Adware:Win32/MyDealAssistant
    Adware:Win32/MyDealAssistant is an adware program capable of generating pop-up advertisements. Any type of program like this is guaranteed to infest a system with trash. Advise uninstall immediately.
    ========================================
    Take care of the Housekeeping, then run Combofix:

    Please note: If you have previously run Combofix and it's still on the system, please uninstall it.[/b] Then download the current version and do the scan: Uninstall directions, if needed
    • Click START> then RUN
    • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
    --------------------------------------
    Expect these- they are normal:
    1. If asked to install or or update the Recovery Console, allow. (you will need internet connection for this)
    2. Before you run the Combofix scan, please disable any security software you have running.
    3. Combofix may need to reboot your computer more than once to do its job this is normal.

    Download Combofix from HERE or HERE and save to the desktop
    • Double click combofix.exe [​IMG]& follow the prompts.
    • If prompted for Recovery Console, please allow.
    • Once installed, you should see a blue screen prompt that says:
      • The Recovery Console was successfully installed.[/b]
      • Note: If Combofix was downloaded to a flash drive, the Recovery Console will not install- just bypass and go on.[/b]
      • Note: No query will be made if the Recovery Console is already on the system.
    • .Close/disable all anti virus and anti malware programs
      (If you need help with this, please see HERE)
    • .Close any open browsers.
    • .Click on Yes, to continue scanning for malware
    • .If Combofix asks you to update the program, allow
    • When the scan completes , a report will be generated-it will open a text window. Please paste the C:\ComboFix.txt in next reply..
    Re-enable your Antivirus software.
    Note 1:Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    Note 2:If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion", restart the computer.
    Note 3:CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
    ======================================
    Please leave logs for the Eset scan and Combofix in the next reply.
    ======================================
    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time. I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me. Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't follow directions given to someone else
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.

    If I haven't replied back to you within 48 hours, you can send a PMwith your thread link in it as a reminder. Do not include technical problems from your thread. Support is given only in the forum.
    Threads are closed after 5 days if there is no reply.
  3. mam_01

    mam_01 TS Rookie Topic Starter Posts: 34

    Thank you Bobbye!
    You're right, I knew the pc was way out of date as it hadnt been switched on for 2 years! And as this is my sister's pc, it was hard to identify the problem considering it was hard enough to even get the pc started back then.

    I will get back to you with the requested logs.
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Please note: I will be Offline on Wednesday, 2/8 and Thursday, 2/9. When I return on Friday, 2/10, I will pick up the oldest threads first.
Topic Status:
Not open for further replies.


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